Enrollment Services Specialist [Part-Time] at Clackamas Community College, OR

About the Department

Clackamas Community College (CCC) seeks to hire an Enrollment Services Specialist position. This is a part-time, classified, non-union, non-exempt, and non benefits-eligible position that will work at our Harmony Campus. The schedule is Monday to Thursday from 9 AM to 2 PM.

We are interested in finding the best candidate for the job, and candidates that may be from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. 

CCC is committed to continuous improvement and innovation in support of student-centered teaching and learning. We are committed to understanding and dismantling systems of oppression and to co-creating a more equitable educational system that in turn fosters a more equitable society. We strive to be a student-ready institution that supports and partners with students to promote discovery and growth. We work to mobilize community-wide awareness and action related to the college strategic priorities and seeks to build relationships in support of community well-being. 

At CCC, individuals are celebrated for their experience and expertise, validated for their unique perspectives, and engaged in ways that reflect their needs and interests. To learn more about CCC visit Leadership, Vision and Initiatives.

PURPOSE OF POSITION:

• Provide information about degrees, programs, and services as well as financial aid, advising, transcripts, student account activity, payment plans, add/drop courses, grading options, timelines, and other registration information.

• Provide first point of contact and information resource for prospective students and current students relating to admission and registration procedures.

• Serve as liaison for problem-solving with other college departments, students and public

• Coordinate enrollment processes with other campus locations.

ESSENTIAL JOB FUNCTIONS:

1. Registration and Records (75%)
   1. Perform data entry and provide student record maintenance. Review and process student documents.
   2. Answer phones, emails, work face to face and in most cases provide the first point of contact for the student and general public.  
   3. Educate students and public regarding all enrollment related processing timelines (i.e. returning/new student registration, petition for graduation, graduation, records, wait list). 
   4. Troubleshoot and respond in a timely fashion to online registration questions and needs.
   5. Prepare and produce official transcripts at student request, enrollment verifications, waitlists and unofficial transcripts as needed. 
   6. Perform cancelled class, administrative withdraw and wait list management processes, prepare reports as assigned (i.e. missing grade, National Student Clearinghouse, honor roll, cancelled class and administrative withdrawal report).
   7. Import archived data from data imaging system as needed.
   8. Maintain current knowledge of college policies and procedures pertaining to admission, registration, records, student accounts and financial aid.
      
      
2. Financial Aid and Student Accounts Support (25%)
   1. Manage large volume of payments with a high degree of accuracy, receipting petty cash and balancing cash/check/credit card session daily.
   2. Remove holds when requirements have been met.
   3. Review financial aid documents for accuracy and completeness. 
   4. Educate students and public regarding financial processing timelines (i.e. financial aid applications, appeal forms, change in aid requests, extension of federal financial aid requests, payment plans, petition for refunds, scholarships, emergency loans and refund deadlines).

GENERAL JOB FUNCTIONS:

• Establish and maintain effective working relationships with students, staff, other agencies, and the general public.
• Perform other duties as assigned within the scope of the classification. 
• Participate in college committees when requested.
• Maintain technological proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility, which may require travel.
• Maintain work areas in a clean and orderly manner.
• Maintain student confidentiality, data integrity, and comply with all related college, state, and federal standards, including the Family Educational Rights and Privacy Act (FERPA).  

Job duties vary by department.

Position Duties

REQUIRED QUALIFICATIONS

• Associates Degree supplemented by additional specialized training and at least one year of related experience.
  • Any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described.
• Knowledge of community colleges, their admission, registration and financial aid processes. 
• Ability to establish and maintain an effective working relationship with students, staff, other agencies, and the general public.
• Manage time effectively; read and interpret policies, regulations and laws as they relate to this job.
• Communicate effectively, both orally and in writing, with individuals and groups. 
• Provide calm, courteous, accurate and professional service in fast-paced environment with multiple interruptions. 
• Maintain a high degree of discretion when dealing with confidential information, including financial data of students. 
• Physical ability to perform the essential job functions.
• Ability to exemplify traits that reflect the College’s culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.

• Bilingual (English-Spanish)

Other Qualifications

APPLICATION INSTRUCTIONS:

When applying for this position, you will be required to complete the NeoGov application, including work history relevant to the position and attach the following electronic documents: 

2. If applicable: Veteran’s Preference documentation 

Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. CCC makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.

Please remove all graduation and other education related dates from your application materials.

For application support, please refer to this guide or contact NeoEd’s support team @ 855.524.5627. 

Veterans' Preference

Under Oregon Law, qualified veterans may be eligible for veterans’ preference when applying for positions with CCC. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attaches the required documentation at the time of application.   

Documents Required

• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) – OR – Letter from the US Dept. of Veterans Affairs indicating a non-service-connected pension.
• Disabled Veterans must also submit a copy of their Veterans’ disability preference letter from the Department of Veterans Affairs.

For information regarding Veteran's Preference qualifications, visit the following website: https://www.oregon.gov/boli/workers/Pages/veterans-preference.aspx

Terms of Employment

• All positions at CCC are required to be available for work onsite as requested by the college and requires a flexible work schedule to meet program needs, which may include evenings and/or weekends.

• Those offered employment will be required to complete and sign forms before initiating background check step.
• CCC employees must reside within 50 miles of Oregon City, Harmony or Wilsonville campus as a condition of employment.

• Proof of eligibility to work in the United States must be provided if selected for hire.
• CCC does not support employment permits or visas.
• Providing false information will result in rejection of an application, employment offer or dismissal.

Equal Employment Opportunity

CCC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.