Banquet Server - On Call at Proper Hospitality

Introducing The Shelborne by Proper, a holistic restoration of Miami’s iconic beachfront landmark. Now open, the hotel has undergone an extensive transformation that honors its storied past while embracing modern luxury. The revitalized property preserves the 1940 Art Deco distinction and authentic charm originally envisioned by celebrated architects Morris Lapidus and Igor Polevitzky. From reimagined interiors to refreshed guest experiences, every detail reflects a seamless blend of heritage and contemporary sophistication.

The Shelborne will introduces four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar- lounge, and curated cafe. Resort amenities include a spacious pool and lush garden lounge, indoor-outdoor cabanas, sundeck terrace, state-of-the-art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor-outdoor meeting & event space.

Job Summary: 

The Banquet Server is responsible for providing exceptional food and beverage service during banquet events, ensuring a positive experience for all guests. You will work closely with the banquet team to ensure smooth service, timely delivery of food and drinks, and the satisfaction of each guest. The Banquet Server is expected to maintain a professional and polished appearance, exhibit excellent customer service skills, and follow all hotel policies and procedures during events.

Essential Job Duties and Responsibilities 

• Food & Beverage Service:
  1. Serve food and beverages to guests in a professional and courteous manner, following banquet event orders and specifications.
  2. Ensure that all guests receive their food and drinks in a timely, efficient, and friendly manner, keeping service areas clean and organized.
  3. Maintain the flow of service during events, ensuring that courses are delivered according to the event schedule and guests' needs are met promptly. 
• Guest Interaction & Satisfaction:
  1. Provide excellent customer service by addressing guest inquiries, offering recommendations, and ensuring a positive experience throughout the event.
  2. Attend to guest needs promptly, ensuring that their requests are met with courtesy and professionalism.
  3. Handle guest complaints or concerns swiftly and professionally, ensuring that issues are resolved to the guest’s satisfaction.
• Event Setup & Breakdown:
  1. Set up tables, chairs, linens, glassware, silverware, and other banquet items according to event specifications.
  2. Assist in the arrangement and preparation of food and beverage stations, ensuring everything is set up and ready before the event begins.
  3. Break down tables and service areas after the event, cleaning up and returning items to the appropriate storage areas.
• Team Collaboration:
  1. Work closely with the banquet captain and other team members to ensure smooth and efficient service throughout the event.
  2. Assist in maintaining a clean and organized work area, including the kitchen, service stations, and dining areas.
  3. Communicate effectively with fellow servers, kitchen staff, and event managers to ensure that all guest needs are met promptly and correctly.
• Health & Safety Compliance:
  1. Adhere to all health and safety regulations, including proper handling and service of food and beverages.
  2. Follow all hotel policies and local regulations regarding alcohol service, including checking IDs and ensuring responsible service.
  3. Ensure cleanliness and sanitation standards are met throughout the event, maintaining a safe and hygienic environment.

Education and/or Experience 

• High school diploma or equivalent required.
• Previous banquet or restaurant serving experience preferred, but not required.
• Food Handler certification or similar required (if applicable).
• Alcohol service certification (e.g., TIPS) may be required based on local regulations.

Skills/Specialized Knowledge

• Strong customer service skills with the ability to interact with guests in a professional and friendly manner.
• Ability to follow instructions and work well within a team environment.
• Attention to detail, especially with food and beverage orders and presentation.
• Ability to remain calm and composed in a fast-paced, high-pressure environment.

Physical Demands

• Ability to stand for extended periods of time and work in a fast-paced, physically demanding environment.
• Ability to lift up to 25 pounds and carry trays of food and beverages.
• Ability to work evenings, weekends, and holidays as required.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.