Senior Administrative Specialist POS # 106000405 at Cumberland County, NC
Cumberland County, NC · Fayetteville, United States Of America · Onsite
- Professional
- Office in Fayetteville
About the Department
This position plays a key role in supporting the operations of the Child Support Department and its Executive Management Team. Working under general supervision, the employee provides vital fiscal and administrative assistance to ensure the department runs smoothly and efficiently. Responsibilities include supporting facility and fiscal operations, assisting in the receptionist area, mailroom, main switchboard, and in-house call center, as well as preparing correspondence, reports, and other important documents. The role also helps maintain organized files and ledgers, manages incoming and outgoing communications, and contributes to the overall effectiveness of departmental services.
Position Duties
• Delivers excellent customer service to clients and staff as directed by the Business Manager
• Provides front office coverage by answering phones, routing calls, greeting visitors, maintaining appointment logs, and processing payments and receipts
• Supports the agency’s call center by navigating the Automated Case Tracking System (ACTS) to respond to inquiries, update records, and complete basic case functions
• Manages incoming and outgoing mail, filing systems, correspondence, and departmental communications; maintains supply inventories and work orders
• Assists with procurement and fiscal tasks, including purchase orders, invoice tracking, supply requests, and payroll/timekeeping backup duties
• Supports facilities and safety operations through routine inspections, safety tracking, and coordination of maintenance or repair requests
• Utilizes computer systems and software to prepare correspondence, reports, and summaries; ensures data accuracy, maintains confidentiality, and provides analytical or technical support as needed
Minimum Qualifications
Necessary additional requirements:
Successful completion of Customer Service, Spelling, Basic Excel, and Reading Comprehension tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.
Other Qualifications
•Knowledge of the policies and procedures of the assigned work area
•Knowledge of County function to which assigned and the interface between the assigned work and the departmental mission
•Ability to use official business practices
•Ability to independently operate in the assigned program area
•Ability to assume accountability of program operations
•Ability to communicate effectively and to conduct the department’s business in person and by telephone
•Ability to gather and give complex information and instructions based on program knowledge and independent research
•Ability to communicate technical knowledge of program operations and organizational programs
•Ability to be tactful and courteous while being persuasive and confident on County business; proficiency with a variety of technology that operate the business systems for the County
•Ability to use a wide variety of other computer technology to generate work for the office assigned
•Ability to compile information based on general instructions; ability to coordinate and supervise the work of others
•Ability to establish and maintain effective working relationships with supervisor, employees, and the public
Conditions of Employment:
In accordance with Session Law 2025-16, candidates selected for positions involving work with children in any capacity will be required to undergo a fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI).
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
