Supervisor, Membership Servicing at Hawaii Medical Service Association (HMSA)
Hawaii Medical Service Association (HMSA) · Honolulu, United States Of America · Hybrid
- Professional
- Office in Honolulu
- Monitor the performance and address issues with any business partners or vendors that supports the Members Servicing Department.
- Build relationships with both internal and external customers to include members and employer groups to address issues and concerns and improve the customer experience.
- Recruit and retain effective teams through selection, development, compensation and motivation of personnel; develop talents necessary to achieve short- and long-term objectives through effective training, mentoring and coaching. Provides feedback and guidance, including timely completion of interim and annual performance reviews. Monitors overall workflow and prioritizes staff's work.
- Review financial information and adjust operational budgets to promote and demonstrate desired corporate financial stewardship and outcomes.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
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