Red Envelope Consulting - Technical Account Manager at Red Envelope Consulting

Are you passionate about solving complex technical challenges and building strategic partnerships with enterprise clients? Our client is seeking a Technical Account Manager to join their team. This role offers flexibility to work from home and is based in Indianapolis, IN.

As a Technical Account Manager, you’ll be the primary technical advisor to Zylo’s most valuable enterprise clients—developing deep relationships with C-level executives, IT leaders, and technical teams. You’ll architect multi-year integration strategies, guide platform adoption, and ensure Zylo is embedded into clients’ broader technology ecosystems.

If you thrive in a fast-paced environment, enjoy translating technical insights into strategic outcomes, and love driving innovation through collaboration, this is your opportunity to make a meaningful impact in the SaaS space. 

What you will do:

• Serve as the primary technical advisor and trusted partner for a portfolio of enterprise accounts (typically $250K+ ARR).
• Create technical documentation, diagrams, workflows, and client-facing presentations to communicate solutions and recommendations.
• Proactively identify opportunities to improve client outcomes, anticipate technical challenges, and recommend solutions before issues arise.
• Lead technical discovery sessions and develop multi-year technical strategies that scale with client growth.
• Design comprehensive technical integration roadmaps that embed Zylo into clients' existing technology stacks and business processes.
• Develop executive-level relationships with CIOs, CTOs, IT Directors and conduct quarterly business reviews.
• Architect solutions spanning ITSM platforms, procurement systems, identity management, finance systems, and data warehouses.
• Guide and support implementation of technical solutions, including automation workflows and platform configurations. May involve light scripting or coordination with Engineering.

• 5+ years of client-facing experience in technical account management, solutions architecture, or technical consulting within enterprise B2B SaaS.
• Proven track record managing enterprise accounts with complex technical requirements.
• Deep understanding of enterprise IT architectures, including ITSM, ERP, procurement, and identity management systems.
• Proficiency with RESTful APIs, data integration patterns, and enterprise middleware platforms.
• Exceptional presentation and communication skills with ability to engage C-level executives on technical and business strategy.
• Experience building and executing multi-year technical strategies for enterprise clients.
• Strong consultative approach with ability to challenge client thinking and drive transformation.
• Self-directed leader capable of managing complex account relationships with minimal oversight.

Nice to have

• Background in SaaS Management, IT Financial Management, or Software Asset Management platforms.
• Experience in technology consulting or professional services.
• Experience creating technical guides and documentation that follow industry standards and best practices.
• Industry certifications in relevant technologies (ITIL, PMP, cloud certifications).
• Experience with technical diagramming tools (Draw.io, Lucidchart).
• Working knowledge of cloud platforms (AWS, Azure, GCP) and modern data analytics tools.
• Experience with scripting and automation (Python, PowerShell, JavaScript) for workflow optimization.

Red Envelope Consulting is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.