- Professional
 - Office in Phoenix
 
General
Manage and coordinate materials and parts returns and warranty to ensure cost-effectiveness and
proper alignment with Mesa Airlines' goals and objectives.
- Ensures on-time return of loaned and exchanged materials and parts.
 - Processes product and conducts failure analysis on non-warranty assets.
 - Processes the day-to-day RMA receiving/shipping on non-warranty assets.
 - Coordinates, in conjunction with the Warehouses, the most cost-effective and timely service for all returning of borrowed and/or leased materials, and tooling to ensure avoidance of late fees and to prevent credit parts from being placed on credit-hold status.
 - Coordinates invoice payments with Accounts Payable (AP) to prevent the accumulation of any late fees.
 - Formulates and maintains business communications with all approved maintenance providers to ensure Mesa Airlines' goals, Contract requirements, and objectives are met.
 - Establishes policies and guidelines for the Materials “Ship or Shelf” (SOS) program in accordance with the Mesa Airlines' General Procedures Manual (GPM) and to meet Contact agreements.
 - Reviews component repairs and tracking for warranty consideration.
 - Ensures on time return of warranty parts for new aircraft.
 - Responsible for OEM Service Bulletin labor reimbursement programs.
 - Formulates report on status of claims.
 - Creates and provides reports to management on breakdown of freight cost by user has management requires.