Infrastructure Services and Management IT Firstline Technician (Phoenix, AZ, US, 85083) at TSMC

A job at TSMC Arizona offers an opportunity to work at the most advanced semiconductor fab in the United States. TSMC Arizona’s first fab will operate its leading-edge semiconductor process technology (N4 process), starting production in the first half of 2025. The second fab will utilize its leading-edge N3 and N2 process technology and be operational in 2028. The recently announced third fab will manufacture chips using 2nm or even more advanced process technology, with production starting by the end of the decade. America’s leading technology companies are ready to rely on TSMC Arizona for the next generations of chips that will power the digital future.

Job Summary

Monitor and provide fast recovery of vital infrastructure service and systems to include database servers, network switches and routers, and storage devices. 

A successful candidate should be, a strong communicator, quick learner, and able to adapt to rapidly changing conditions. Have basic troubleshooting and problem-solving skills and a broad IT knowledge base.

Be willing to work on a compressed rotating work week schedule including nights and holidays.

Responsibilities

• Troubleshoot alerts with the help of standard operational procedures (SOP) and escalate to 2nd line if unable to resolve.
• Administer quick recovery procedures using both remote and onsite options to minimize impact to Fab and Office users.

Work with 2nd line support personnel to find and implement fixes or workarounds.

• Develop or review Standard Operational Procedure documents.
• Assist with opening, tracking, and if asked follow-up of repair cases.
• Provide occasional escort to vendors for onsite repairs.
• Work with cabling and network teams to resolve FAB Tool connectivity issues.
• Provide training and or feedback for critical events. 
• Provide occasional support for business or office users when needed.

Required Qualifications

• Excellent communication and collaboration skills to work effectively with cross-functional teams .
• Flexibility to work on a compressed rotating work week schedule including nights and holidays.
• Associate degree or equivalent work experience
• Prior experience working on IT Helpdesk, or similar technical function is a plus.
• Strong ability to communicate technical problems.
• Able to work with remotely with 2nd line support personnel to resolve high visibility/outage causing cases. 
• Excellent problem-solving and troubleshooting skills.
• Background in semiconductor industry is preferred, but not required.

Physical Requirements:

• Ability to sit, stand, or walk for extended periods
• Occasionally lift or move to 40 pounds
  
  
• Use of computer and office equipment
• Any travel requirements, if applicable

Shift Expectations:
TSMC Arizona operates 24/7, 365 days a year. This position requires candidates to have the ability and willingness to work any shift (day or night) in a compressed work week schedule once training is complete. The compressed work week shift structure is: Work 4 days on, 3 days off for one week, and 3 days on, 4 days off the next week. Each shift is 12 hours, from 6 AM to 6 PM or 6 PM to 6 AM. Scheduled night shifts and weekend on-call rotations are part of our 24/7 high-volume manufacturing environment. Night shift rotations are expected to be no more than 4 months per calendar year. Standard work hours are Monday through Friday during initial training.

Application Consideration Consent:
By applying to this position, I acknowledge and agree that my application and qualifications may be considered for other roles within the company. However, I reserve the right to withdraw my consent for future consideration of other roles within the company at any time.

Candidates must be willing and able to work on-site at our Phoenix, Arizona facility.

Benefits:
As a valued member of the TSMC family, we place a significant focus on your health and well-being. When you are at your best—physically, mentally, and financially—our company thrives. TSMC offers a comprehensive and competitive benefits program that includes:

• Medical, Dental, and Vision Plans: Choose the options that best fit your and your family’s needs.
• Income-Protection Programs: Financial assistance during injury or illness.
• 401(k) Retirement Savings Plan: Secure your financial future with competitive employer contributions.
• Paid Time-Off Programs and Holidays: Recharge and spend quality time with loved ones.

Work Location: 5088 W. Innovation Circle, Phoenix, AZ 85083

TSMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We encourage all qualified individuals to apply and welcome applications from diverse backgrounds and experiences. Candidates must be able to perform the essential functions of the job with or without reasonable accommodation. If you need an accommodation as part of the application process, please contact [email protected].

TSMC Arizona maintains the right to change or assign other duties to this position.

All offers of employment are contingent upon the successful completion of TSMC Arizona’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, educational background, and a comprehensive background check, where permitted by local regulations.

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