SENIOR COMPUTER SUPPORT HELP DESK SPECIALIST (Technology Services) at Elk Grove Unified School District

The Elk Grove Unified School District (EGUSD) is the fourth-largest school district in California located in southern Sacramento County. EGUSD covers 320 square miles and includes 68 schools: 43 elementary schools, nine middle schools, nine high schools, five alternative education schools, an adult school, one charter school and a virtual academy. Offering a multitude of educational programs, including over 60 career-themed academies and pathways within 13 industry sectors, we prepare our students for college and career by supporting them with the means to be creative problem solvers; self-aware, self-reliant, and self-disciplined; technically literate; effective communicators and collaborators; and engaged in the community as individuals with integrity. We integrate rigorous academics with career-based learning and real world workplace experiences and ensure that Every Student is Learning, in Every Classroom, in Every Subject, Every Day to Prepare College, Career and Life Ready Graduates.

Under the direction of the Chief Technology Officer or designee, serve as a technical resource to district personnel. Demonstrate knowledge of technology through both education and experience. Oversee the daily essential functions of the Helpdesk. Provide assistance and training to other members of the Helpdesk. Assist management with scheduling Helpdesk staff to ensure adequate coverage at all times. Log all service requests received via phone, voicemail, email, in-person walk-in, and through an employee self-service portal into the department ticketing and support tracking system software. Provide staff with assistance troubleshooting and resolution of hardware and software problems over the phone and via remote assistance software. Assist personnel with routine, uncommon, advanced, and complex technology-related tasks. Gather relevant information and assign tickets to other departmental groups for cases requiring on-site support, advanced troubleshooting, testing, or repair. Install, update, and deploy software packages to computers or on devices dropped off via walk-in.

Please complete our on-line application in full. Please scan any required documents. PLEASE BE AWARE THAT ANY REQUIRED DOCUMENTS TO BE SCANNED AND ATTACHED MUST BE IN .PDF FORMAT.

see Salary Schedule link below

Nondiscrimination Statement: The Elk Grove Unified School District (District) is committed to providing equal opportunity for all individuals in District programs and activities. District programs, activities, and practices shall be free from unlawful discrimination, including discrimination against an individual or group based on race, color, ancestry, nationality, national origin, immigration status, ethnic group identification, ethnicity, age, religion, marital status, pregnancy, parental status, physical or mental disability, sex, sexual orientation, gender, gender identity, gender expression, or genetic information; a perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. For questions or complaints concerning student against student incidents, please contact: Jenifer Avey, Assistant Superintendent, PreK-6 Education/Title IX Coordinator - 9510 Elk Grove Florin Road, Elk Grove, CA 95624, (916) 686-7795 x 67125 |[email protected] or Chad Sweitzer, Assistant Superintendent, Secondary Education/Title IX Coordinator - 9510 Elk Grove Florin Road, Elk Grove, CA 95624, (916) 686-7795 x 67118 |[email protected]. For questions or complaints concerning employees, please contact: Elena Duenas, HR Compliance Coordinator/Title IX Coordinator - 9510 Elk Grove Florin Road, Elk Grove, CA 95624 | (916) 686-7795 x 67149 |[email protected] or [email protected]. For questions or complaints concerning Section 504, please contact: Amreek Singh, Executive Director, School Supports/504 Coordinator - 9510 Elk Grove Florin Road, Elk Grove, CA 95624, (916) 686-7568 x 67194 |[email protected]. For questions or complaints concerning facilities, please contact: Robert Teresi, Risk Manager - 9510 Elk Grove Florin Road, Elk Grove, CA 95624 | (916) 686-7775 |[email protected]. For questions or complaints concerning educational equity, please contact: Cory Jones, Director of Educational Equity - 9384 Elk Grove Florin Road, Elk Grove, CA 95624 | (916) 831-2041 |[email protected].