West Division Vice President at 1-800 Hansons

1-800 Hansons is a multi-million dollar home improvement company servicing the country for 37+ years by helping our customers continue to love where they live with our top quality products! Currently servicing 14 states and 24 locations nationwide with no plans to slow down. Our goal is to continue to be successful financially as well as within our company culture. Doing what we can to keep both our external customers excited about our products and services and our internal customers excited to come to work and enjoy what they do every day!

Purpose, Scope, & Dimension of Job:

Reporting to the CRO (Chief Revenue Officer), the West Division Vice President will have leadership and accountability for the Division Branch Teams and will be based in a branch office within the division. Working with the branch and corporate leaders, the West Division Vice President will have P&L responsibility for the division branches, including overall sales, operational, customer experience and financial performance. The DVP will drive the momentum of the branches to serve our key constituents, our people, our customers, and our partners with the highest level of professionalism. The West Division Vice President will collaborate with the leadership team to ensure operational and financial strategies are aligned and flawlessly executed.

What We Offer:

• $185k-$200k/year with bonus opportunities
• Weekly pay via direct deposit on Fridays
• Eligible for health benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term and long-term disability)
• Eligible for 401k with a company match at 90 days of employment
• Paid time off with unlimited rollover of unused hours
• Eligible for holiday pay at 30 days of employment
• Bonus and incentive opportunities
• Presidential club with a yearly trip for you and a family member or friend
• And So Much More!

Essential Duties/Major Accountabilities:

• Strategic Planning: 
  • Develop and implement strategies, processes, and objectives for the division to align with the overall company mission.

• Financial Management: 
  • Oversee division budgets, monitor costs, ensure financial objectives are met, and identify opportunities and strategies for financial growth. 
    
    
• Operational Oversight: 
  • Ensure the division's operations are efficient, safe, and aligned with company standards, including monitoring performance against key metrics. 
    
    
• Sales Oversight: 
  • Set strategic sales goals, support the development of sales teams, implement sales strategies, collaborate with marketing to drive leads and identify opportunities, oversee sales operations to ensure consistency and profitability.
    
    
• Team Leadership: 
  • Recruit, train, motivate, and manage division leadership and other employees, providing guidance, support, and disciplinary action as needed. 
    
    
• Market & Growth: 
  • Monitor the market for competitive information, identify product or business innovation opportunities, and build partnerships to expand the business. 
    
    
• Collaboration: 
  • Coordinate with other divisions' leaders and senior management to ensure overall organizational goals are met. 
    
    
• Reporting: 
  • Create and deliver regular reports on key performance indicators, credit, strategic planning, and financial risk. 

Minimum Required Knowledge, Skills, & Abilities:

• Proven executive with experience leading large employee teams that are distributed, mobile and on site as well as diverse business units including both sales and operations/install functions.
• Success in a matrixed organization is key.
• They will have been a key contributor to a Senior Leadership team working collaboratively to deliver sustainable results for both internal and external customers.
• Demonstrated ability to lead, build and develop and an outstanding team with the ability to motivate team member’s commitment and performance
• General manager experience or orientation
• Shared service experience delivering value-add services to customers
• Deep experience in performance metrics/measurement and management of teams utilizing the metrics
• Strong experience in driving financial performance and delivering ROI
• Must be process oriented with demonstrated success in using automation in process and throughput improvement opportunities
• Experience deploying and developing a culture of continuous improvement
• Maintain an unwavering Customer-centric approach in delivering services to all customers
• Experience within private equity owned, high growth, B2C environments
• Demonstrated track record of scaling operations to support organic growth (Sales, Operations and Customer Experience)
• Superior analytical skills and experience with tools such as MS Excel, Power BI, etc.
• Maintain the highest possible level of ethics and values
• Produce sustainable results that always consider the customer and team member in every decision
• Ability to operate in a hands-on, engaged fashion through all levels of the organization
• Strong leadership style which moves people to act – motives and inspires excellence
• Driven, passionate leader capable of carrying the company’s vision to a broad range of audiences
• Strong team builder throughout all areas of the organization – decisive and biased toward action
• Excellent communication skills both written and orally
• Strong strategic thinking capabilities
• Maximum focus in delivering excellence

Additional Preferred Qualifications:

• Previous experience in the home improvement industry
• Previous experience in in-home sales and/or service

Core Values:

The person in this position must have a commitment to reflecting the Company’s core values, which include:

1. Get it Done – Fast, Right & Now
2. Strive for Five – Go Above & Beyond
3. Be a Problem Solver – Own it to Resolve it Today
4. Care – Embrace Diversity,and Treat Everyone with Priority, Respect & Integrity
5. Communicate – Call / Answer / Reach the Customer

Physical Requirements:

1. Must be able to remain in a stationary position for prolonged periods
2. Requires the ability to move about inside the office
3. Must be able to drive to other local and/or regional locations
4. Must be able to move items weighing up to 25 pounds
5. Must be able to communicate effectively with staff, customers, vendors, and the public
6. Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but due to the nature of position, additional time, including evening and weekend hours, may be required to complete projects under deadlines. Some local and statewide travel may be required.