Welcome Center Specialist (part-time) at Operation Breakthrough

JOB SUMMARY:  

 The Welcome Center Admin is the initial point of contact between Operation Breakthrough and the public, both in person and on the telephone.  The Admin should be pleasant and helpful and foster familiarity and good relationships with parents, children, volunteers, and visitors. 

 QUALIFICATIONS:

• High School Diploma or equivalent.
• Experience answering multi-line phone system in a business environment.
• Experience in customer service.
• Ability to focus on several tasks at once.
• Ability to demonstrate a commitment to Operation Breakthrough’s mission to make a positive difference in the lives of at-risk children and their families.
• Excellent interpersonal skills and a pleasant demeanor.
• Ability to work effectively with a wide range of individuals within and out of the agency and to project a positive public image for Operation Breakthrough.
• Familiarity with MS Office and Google Suite.

 JOB RESPONSIBILITIES: 

• Interact respectfully and professionally with others
• Listen, perceive and interpret what others are communicating, obtain needed information from others and convey information both verbally and in written form clearly and directly.

  Professional Responsibilities

• Demonstrate the ability to be sensitive to the needs and feelings of others, to develop and maintain working relationships with others, to accept interpersonal differences and to deal effectively with others regardless of level or status.
• Arrive at work on time
• Follow procedures in requesting and reporting leave time.
• Exhibit good hygiene and personal appearance
• Promote communication, warmth, and respect among all staff and volunteers.
• Maintain confidentiality with regard to staff, children and families according to established guidelines
• Model appropriate behavior, language and communication skills for staff members as well as children.

 WORKING CONDITIONS

Indoor office environment.

 This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee.

 Operation Breakthrough is an Equal Opportunity Employer.  Employment with Operation Breakthrough is “At Will”.