Overview:The Clerical MA is responsible for appropriately scheduling sleep study appointments and adequately updating and entering patient demographic information in a manner that minimizes errors/rework and maximizes revenue for services provided. Individual is responsible for obtaining prior authorizations for studies ordered by a physician that is not a sleep specialist. Observes strict patient confidentiality and adheres to policies and procedures. The Clerical MA demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities:
Schedules sleep studies for patients. Answers multiple phone lines. Obtains prior authorization for studies ordered by physicians that are not certified in sleep. Obtains/verifies/updates patient demographic information and refers to central scheduling for patient registration to complete and verify insurance eligibility and benefits, entering necessary updates to system for billing purposes. Processes/tracks medical �release of information requests� consistent with HIPAA and other requirements. May assist daytime tech with teaching of HSAT�s, assist with daytime sleep studies as needed. May provide Initial patient assessment, takes vitals, patient history, assist with patient hook up for study. Responsible for triaging patient calls and responding as appropriate. Any duties as assigned by coordinator or manager.
Qualifications:
EDUCATION/EXPERIENCE High School diploma and/or equivalent required. A successful completion of a competency-based Medical Assistant (MA) training program required. In lieu of a MA program, a minimum of two (2) years direct patient care and/or medical office support experience will be accepted. BLS certification required (within 6 months of hire).
KNOWLEDGE/SKILLS/ABILITIES Knowledge of coordination of benefits and how to properly determine primary status, as well as the ability to verify/interpret insurance benefits. Knowledge of proper �release of information� standards. Knowledge of proper cash receipts handling procedures. Demonstrated knowledge of and ability to practically apply medical terminology. Excellent oral communication and interpersonal skills. Computer-based office practice management experience required. Ability to type 40 words per minute Ability to remain calm and courteous in stressful/difficult situations. Ability to maintain confidential information.
WORKING CONDITIONS/PHYSICAL DEMANDS Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Constant handling, feeling, talking, hearing, tasting, smelling, and near vision. Frequent lifting up to 10 lbs. Frequent standing, walking, twisting, reaching, depth perception, and field of vision. Occasional lifting up to 50 lbs. Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision.
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