DIRECTOR OF TECHNOLOGY OPERATIONS at STAR Financial Bank

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

As a Director of Technology Operations, the essential responsibilities include:

• Develop goals, objectives, policies, procedures and service standards for the IT Infrastructure, Core Systems, and Service Desk teams.
• Ensure the integrity, availability, security, and regulatory compliance of STAR’s IT infrastructure, servers, and applications.
• Monitor and report on the continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
• Lead IT disaster recovery planning, preparation and execution.
• Participate in management of STAR’s critical IT vendor relationships.
• Prioritize and manage IT projects with direction from VP, Technology & Digital Strategy, IT Steering Committee and Executive Team.
• Provide regular updates to IT Steering Committee regarding current state of IT at STAR.
• Participate in Problem Management program and ensure IT outages are documented with root cause analysis when appropriate. 
• Architects IT environment by overseeing system design and configuration; directing system installation; defining, documenting, and enforcing system standards.
• Monitor IT infrastructure resources for performance and availability. 
• Develops and enforces policy and procedure to ensure the protection of IS/STAR assets and the integrity, security, and privacy of information.
• Research current technology trends, attend workshops, user meetings, and conferences, and complete technical training to identify emerging technology STAR may leverage.
• Assist engineers in implementing new IT systems and performing maintenance of existing IT systems. 
• Provide strategic and tactical planning, development, evaluation, and coordination of IT systems.
• Actively manage contributions of the department to the technology roadmap and ensure effective execution of assigned items.
• Assess and make recommendations on the improvement of the IT organization, including ongoing development and review of business cases to validate IT spend.
• Participate in budget planning process for multiple cost centers and accounts; provide regular reporting on budget alignment.
• Assess and communicate risks associated with IT investments.
• Manages and coaches the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring annual and quarterly goals, coaching, career development, completing timely performance appraisals, and approving merit increases.

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage • Flexible Dependent Care Account • Health Savings Account (with employer contributions) • Prescription Drug Plan • Employee Wellness Initiatives (physical/mental/financial) • Health Management Reimbursement  Program • Short Term/Long Term Disability • Life Insurance • Tuition Reimbursement • Competitive Pay and Bonus Program • 401k (with employer match) • Generous Paid Time off including 10 1/2 holidays. 

** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.