Lead Slot Technician at American Place Casino

Who WE are:

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success

Who WE are looking for:

We are seeking a skilled and service-oriented Lead Slot Technician to join our team. The ideal candidate will be responsible for troubleshooting, repairing, and maintaining slot machines and related equipment to the component level. Strong attention to detail, guest service skills, and the ability to work collaboratively in a fast-paced environment are essential.

Job titles similar to this role include:

• Gaming Machine Technician

• Technical Operations Lead (Gaming)

What is expected of YOU:

Leadership & Supervision

• Lead and mentor a team of slot technicians

• Assign daily work tasks and prioritize service calls

• Train new technicians on repair procedures and casino protocols

• Conduct performance evaluations and provide constructive feedback

• Coordinate with shift supervisors to ensure adequate floor coverage

Compliance & Quality Control

• Ensure all work complies with gaming regulations and internal standards

• Maintain slot machine integrity and security protocols

• Document technical issues and resolutions per regulatory requirements

• Coordinate with gaming commission inspectors during audits

Guest Service

• Provide excellent customer service when interacting with guests

• Explain machine operations and payouts to players when needed

• Handle escalated technical issues professionally

Technical Operations

• Diagnose, troubleshoot, and repair slot machines, including mechanical, electrical, and software issues

• Perform preventive maintenance on gaming equipment to minimize downtime

• Respond to machine malfunctions and jackpot payouts promptly

• Test and verify slot machine configurations and payout percentages

• Install new slot machines and gaming equipment

• Maintain accurate records of repairs, parts inventory, and machine performance

Experience YOU will need:

• Must be 21 years of age or over

• High school diploma or equivalent

• 3-5 years of slot machine repair experience

• Strong knowledge of electronics, computer systems, and mechanical operations

• Previous supervisory or lead experience preferred

• Excellent troubleshooting and problem-solving skills

• Strong communication and interpersonal abilities

• Ability to work flexible hours, including nights, weekends, and holidays

Preferred:

• Bi-lingual (Spanish/English or other languages).

Physical Requirements:

• Ability to lift to 50 pounds
• Frequent standing, walking, bending, and kneeling in a loud upbeat environment
• Manual dexterity for working with small components and tools

Certificates, Licenses, Registrations:

Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/Perks and Salary:

• Medical, Dental, Vision

• 401K: Matches 50% of your contribution, up to 4% of eligible contribution.

• Educational Tuition Reimbursement

• Ventra Program, EAP programs, etc.

Salary Range:

• $28.50-$45

Company Statement on EOAA:

American Place Casino is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.