Assistant Spa Manager at XpresSpa

Description

At XWELL: Health, Wellness, Beauty, we’re redefining the modern med spa experience. Our locations combine advanced aesthetic technology with a results-driven, wellness-focused approach — empowering clients to look and feel their best through science, artistry, and care.

We’re seeking an Assistant Spa Manager who is both business-minded and passionate about innovation in beauty and wellness. This role is ideal for someone who thrives in a fast-paced, high-touch environment, is eager to learn about advanced procedures, and takes pride in leading a motivated, professional team.

Requirements

Key Responsibilities:

· Support the Spa Manager in overseeing daily operations and ensuring flawless execution of business initiatives.

· Serve as Manager on Duty as needed, maintaining excellence in client care, compliance, and overall efficiency.

· Manage scheduling, cash handling, inventory, and adherence to clinical and company protocols.

· Ensure the spa environment reflects the XWELL standard — clean, professional, and inviting.

· Deliver an exceptional guest experience rooted in professionalism, trust, and results.

· Educate clients about our menu of advanced treatments and technologies, ensuring confidence and comfort throughout their journey.

· Stay informed on industry innovations, new modalities, and emerging aesthetic trends to support ongoing team and client education.

· Drive sales performance through effective coaching, goal setting, and motivation.

· Promote memberships, packages, and retail products that support client results and retention.

· Track KPIs and analyze performance metrics to identify growth opportunities and operational improvements.

· Assist with hiring, training, and ongoing professional development of team members, ensuring alignment with XWELL’s culture of excellence.

· Foster a learning-driven environment where curiosity, education, and skill growth are encouraged.

· Provide regular feedback and mentorship to build a confident, engaged team.

Qualifications:

· Minimum 1 year of management experience in a spa, med spa, wellness, hospitality, or retail setting.

· Proven ability to achieve sales goals and lead a high-performing team.

· Strong communication and organizational skills, with attention to detail.

· A passion for aesthetic medicine, advanced beauty treatments, and emerging wellness technology.

· Understanding of KPIs, scheduling, and operational excellence.

· Proficient with POS systems and administrative functions.

Benefits:

· Competitive compensation with performance-based incentives.

· Comprehensive medical, dental, and vision benefits, plus voluntary coverage options.

· 401(k) with company match.

· Generous PTO and work-life balance initiatives.

· Scholarship and professional development programs to support ongoing education in aesthetics and leadership.

· A collaborative environment focused on growth, innovation, and wellness.

If you’re a forward-thinking leader with a passion for aesthetics, technology, and continuous improvement — join XWELL and help shape the future of modern wellness and beauty.