Motor Vehicle/Tax Clerk I at Pottawatomie County

Description

POSITION SUMMARY:

The goal of this position is to provide efficient and professional citizen assistance to the general public while collecting taxes, selling tags, and completing various forms. Employee must possess excellent communication and personal relation skills, and regularly performs general office duties for the department. Performs titling and registration duties and other specialized duties such as commercial vehicle registration, specialized plates, repossessions, disability placards, refunds and collects personal property and real estate taxes for the county.

ESSENTIAL FUNCTIONS:

1. Advise customers regarding the rules for determining whether a vehicle needs to be registered as a Commercial Vehicle. Process commercial Vehicles in the separate stand-alone KCOVRS system. Determining factors include: the vehicle being used for commercial purposes, having a USDOT number, gross vehicle weight over 10,001 pounds, carry over 8 passengers, or carry hazardous material. Take into consideration the 9 exemptions that may apply.
2. Advise customers of the appropriate procedures and proper documentation needed for each independent situation, using comprehensive understanding of Kansas Motor Vehicle laws and Kansas Department of Revenue Rules and Regulations of Federal Customs Laws.
3. Analyze the legal documentation presented for titling and registering motor vehicles in each individual transaction involving simple or complex document review. Determine the authenticity and correctness of the documents before proceeding and collecting the appropriate fees.  
4. Keep abreast of constantly changing State regulations and statutes.
5. Determine the proper tax situs, assign the proper tax code and classify each vehicle for registration. Determine whether military personnel registering their vehicles have the proper documentation to be exempt from personal property tax.
6. Renew Kansas Driver’s licenses. Responsible for administering routine driver’s license eye examinations, determining the applicant’s qualifications, collecting and processing of driver’s license application fees. Determine the proper documentation needed for each transaction according to Federal and State security regulations. Responsible for verifying the federally mandated (PDPS) Problem Driver Pointer System to ascertain if an applicant has a license issued from another state or is under suspension or revocation.
7. Calculate and collect personal property and real estate taxes including determining appropriate fees and interest at the correct times. This includes researching by name, address and legal description. Assists appraisers and real estate agencies requesting information regarding real estate and personal property tax, special assessments and delinquent taxes.  
8. Assists customers in filling out protest forms, looking up values, levies, taxes and amounts. 
9. Directs information to other departments if necessary and reviews documents for accuracy, completeness, and proper signatures.
10. Processes tag and title information for the general public over the counter, through the mail and via web-tags.
11. Regular and dependable attendance is required. 
12. Other related duties as necessary or appropriate as determined by the supervisor.

NOMINAL FUNCTIONS:

1. Open office each morning and secure all documents at night
2. Lienholder mailings
3. Antique motor vehicle billings
4. Process refunds on motor vehicle transactions
5. Process Web-Tags
6. Process lien releases
7. Backup other jobs as assigned

MARGINAL FUNCTIONS

1.  Counts out the cash register, and secures daily receipts on a rotating basis with other office employees.
2.  Performs mail duties.
3.  Performs other duties as deemed necessary or assigned.

Requirements

EDUCATION/TRAINING/EXPERIENCE:

A high school diploma, GED, or equivalent is required, and a technical degree or some college credit in a related field is also preferred. One to three years of similar or related experience is required. Employee is expected to have acquired the necessary information and skills to perform the job reasonably well within six months to one year of employment. Successful completion of the MOVRS training for the motor vehicle titling and registration process through the Motor Vehicle Department. Successful completion of Kansas Department of Revenue “Detecting Fraud Training” for Driver’s license. Compliance with Federal and State rules and regulations for Commercial Vehicle and US DOT rules. Successful completion of KCOVRS training for registering commercial vehicles. Must be fingerprinted and processed with the Kansas Bureau of Investigation for security purposes.

Training to be updated yearly.

LICENSES/CERTIFICATIONS:

Successful completion of MOVRS and KCOVRS training for motor vehicle titling and registration processes through the Kansas Motor Vehicle Department.

• Successful completion of ATMM training for the accounting of motor vehicle transactions in MOVRS and KCOVRS through the Kansas Motor Vehicle Department
• Successful completion of Driver’s License and Fraud Training through the Kansas Driver’s License Bureau
• Must be fingerprinted and background check with the Kansas Bureau of Investigation for security purposes
• All training is updated yearly

KNOWLEDGE, SKILL AND ABILITY:

A working knowledge of computers, typing, and word-processing are required. Employee must be able to operate a cash register, calculators, photocopies, cash register, and Driver's License equipment including cameras, and eye exam equipment with a high level of accuracy. Employee must possess excellent writing and oral communication skills, ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, requires accuracy and a strong attention to detail. The ability and willingness to learn quickly is also required.

MACHINES/EQUIPMENT USED:

Personal Computer and related software, 10-key calculator, Copier, Multi-line phone, Printer, Scanner, Postage Meter

PROBLEM SOLVING:

Some independent decision-making is involved in this position. Employee must decide action when encountering problems with irate citizen and the best way to provide efficient and professional citizen assistance.

DECISION MAKING:

Some independent decision-making is involved in this position. Employee must decide if the documentation being presented by each customer is legal and correct.

SUPERVISION/ACCOUNTIBILITY:

This position acts with occasional supervision from the Pottawatomie County Treasurer, and has no supervisory duties. Position does require cash handling and balancing. Employee has control of departmental equipment and resources, and has limited authority to purchases necessary supplies. This employee does not participate in the annual budget process. 

PERSONAL CONTACTS:

Law enforcement personnel, County Attorney’s office, Motor Vehicle Bureau Chief in Topeka, bank loan officers, insurance agents, car dealers, school officials, taxpayers, vehicle registrants, co-workers in the Treasurer’s office, other county employees.

PHYSICAL DEMANDS/EFFORT:

The employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT/CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is exposed to normal noise level. However, working conditions can become hostile with customers who are unhappy with the laws and procedures required