Fraud Investigator at QCR Holdings, Inc.

Description

TITLE: Fraud Investigator

DEPARTMENT: 947 – GO Fraud Operations

JOB SUMMARY:

The Fraud Investigator is responsible for detecting, investigating, and resolving fraudulent and suspicious activity across all QCRH Charters. Utilizing internal systems such as Verafin, the investigator reviews alerts related to wires, checks, deposits, online banking, inactive accounts, and Mantl openings. The role includes case creation, documentation, and escalation when appropriate, with a focus on regulatory compliance, fraud trend identification, and fund recovery. Collaboration with clients, bank personnel, law enforcement, and internal departments is essential to ensure the security and integrity of each charter. 

ESSENTIAL FUNCTIONS:

• Review and investigate suspicious activity by utilizing fraud detection systems and reports.   

• Investigate Forged Affidavits for all QCRH Charters.

• Investigate Domestic & International Wires, Check, Deposit, Online Banking and Inactive Account Alerts for all QCRH Charters. 

• Knowledge of how to work ACH alerts and cases that pertain to ACH Fraud.

• Investigate Mantl Account Openings. 

• Create cases within the company’s fraud monitoring system when further investigation is needed to resolve alerts as   

necessary. 

• Maintain and ensure accurate and timely documentation of cases by following department processes and procedures. 

• Ensure established timelines are met in relation to daily fraud alerts and case closure or assignment to appropriate party. 

• Make recommendations to the senior fraud investigator when fraud cases should be assigned to the banks for further action, such as account closure or further review by BSA for SAR filing. 

• Work with BSA, Security Officers, Compliance, Risk Management & /or Cashiers from all QCRH Charters when necessary. 

• Provide support in the recovery of funds by working with clients and law enforcement as needed. 

• Collaborate with various internal stakeholders and external stakeholders, including bank staff, clients, law enforcement, and other agencies as needed. 

• Communicate with the bank charters when fraud trends are identified for pro-active awareness. 

• Review, investigate, and report when possible criminal activity is indicated within one or more charters. 

• Report to Fraud Analyst and Fraud Operations Officer when alerts are not properly generated for fraudulent activity. 

• Assist in the development and updating of manuals and supporting documentation to accomplish tasks/duties inherent in the position to drive consistency and standardization.  

• Maintain working knowledge of the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as it pertains to the position. 

• Comply with all company or regulatory policies, procedures and requirements applicable to this position. 

• Foster and preserve a culture of inclusion. 

• Additional duties and responsibilities may be required to support the company’s mission, vision and values. 

QUALIFICATIONS:

• High school diploma or equivalent.? Associate or bachelor’s degree in business, finance, criminal justice or related field preferred.?? 

• Minimum one year’s experience in the financial institution industry or fraud investigation is preferred.? 

• Strong verbal, written, and interpersonal communication skills. This includes the ability to create a concise summary of events related to case documentation.? 

• Strong investigative, analytical, and problem-solving skills.? 

• Capability to work both independently and collaboratively with internal and external stakeholders in a constructive and professional manner.? 

• Capability to exercise discretion and independent judgment.? 

• Manage multiple tasks and priorities in a fast-paced environment.? 

• Demonstrated knowledge using Microsoft products.? 

• Ability to maintain confidentiality of all cases and client information.?

WORKING CONDITIONS:

• Duties are performed in a professional hybrid office environment.

• Occasional extended hours may be required.

• Some travel may be required.

SALARY & BENEFITS:

The minimum salary range for this position is $50,000 annually plus bonus earning potential. The actual starting salary will be based on qualifications and business needs and may vary, as permitted by applicable state law.

This position is a regular full-time position, and individuals employed as regular full-time, are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.