Senior Financial Service Officer at Navigator Credit Union

Description

Navigator Credit Union is currently recruiting for a full time Senior Financial Service Officer. We have positions available in Navigator’s MS region. During the interview process a specific location cannot be promised due to business and organizational needs at the time of any potential offer. In this region, we have branches in Gulfport, D’iberville, Ocean Springs, Gautier, Jackson Ave, Hurley, Vancleave and Moss Point. Although a home branch will be assigned, branch employees may be asked to cover at other branches within that region.  If you have a passion for exceptional service, relationship building, and want to be a part of a team that focuses on creating substantial value in the communities we serve, while exceeding goals, we want to hear from you! We encourage all interested, qualified candidates that enjoy working in a fast paced environment to apply. We provide paid vacation after 90 days, paid holidays, 401k with a company match, medical, referral bonus, and several other benefits after 30 days employment for our team members including incentive opportunities. Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.  
 

Role

Responsible for assisting the Regional Branch Manager and Branch Manager in the overall management and growth of the branch locations. Will coach, develop, train, and meet regularly with teams. Individual will be responsible for supporting efforts to maximize production, sales, new memberships, customer satisfaction, and minimize operational losses as well as deepening existing relationships with members. Contributes to the implementation of promotional campaigns and product initiatives at the branch level.

Major Duties and Responsibilities

• Monitors performance and makes coaching recommendations to develop staff.. Works with branch personnel to improve cross selling and balancing skills and to provide updates on policy and procedure changes.
• Responsible for building relationships in the Community and positively representing Navigator Credit Union.
• Must be knowledgeable on providing tips/resources on building credit scores, budgeting and helping members set up financial goals. Exercises direct supervision over assigned staff, including approval of corrections and overrides, compliance with company policies and procedures and completion of all daily posting and reconciliations.
• Responsible for ensuring exceptional member experience levels. Investigates and resolves member complaints, and researches member situations to resolve issues involving fees, loan servicing, etc.
• Balances operational controls in order to minimize risk to the company. Performs surprise cash audits, including ATM audits.
• Assists in training, directing and monitoring attendance and performance
• May perform the duties of other branch staff as needed. Responsible for performing branch admin duties, such as scheduling, lobby choreography, etc. 
• Works on special projects and performs other duties as instructed or assigned by the Regional Branch Manager.
• May assist covering other branches in region as needed.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge and Skills

Experience

1+ years of similar or related experience, including preparatory experience

Education/Certifications/Licenses

High School or equivalent required. College degree preferred.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills•

 Above average communication skills. • Ability to manage time while working in a fast paced environment. • Proven ability to drive team to meet production goals. • Ability to have performance conversations with team members providing feedback for their development. • The ability to maintain confidentiality while working with, coaching, developing, interviewing, or disciplining team. • Strong branch functioning knowledge in order to address customer and employee needs/questions.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.