Senior Network Support Specialist at None

DATE:  October 8th,  2025

STATUS: Full-time / Exempt         

REPORTS TO:  Director Infrastructure & Information Security

LOCATION:  Corporate

HOURS: 37.5 hours per week

COMPENSATION: The starting salary for this position is expected to be $110,000-$115,000. The actual compensation will be determined based on experience and other-job related factors, consistent with applicable law.     

SCHEDULE:  Monday through Friday 8:30am- 5:00pm.      

Basic Functions

The Senior Network Support Specialist is primarily responsible for supporting the core infrastructure for servers, network, storage, and communication systems. Responsibilities include supporting day-to-day operations of The Summit’s infrastructure systems at all levels.  Qualified candidate must have a high level of skills and experience with networks, servers, desktop, and system security.  Procurement and installation of hardware and software, troubleshooting and resolving technical issues, coordinating maintenance and creating technical documentation will be key functions of the position.  Systems planning, project implementation and technical training projects will be required on occasion.

Employment Expectation

Perform all responsibilities in a manner that serves The Summit’s Mission “We’re here to improve our members’ lives” and upholds the credit union’s values of Respect, High Standards, Inspire, Integrity, and Care.

Essential Responsibilities

• Network 
  1. Coordinate and lead the installation, maintenance, and monitoring of the network infrastructure including LAN, WAN, VPN, Internet, voice and data communications systems.
  2. Administer firewalls, switches, routers and other network appliances to ensure optimal configurations for performance and security.
  3. Lead the troubleshooting of network issues, escalation and holding vendors accountable to service standards as applicable.
  4. Maintain thorough and up to date network documentation 
  5. Design, implement and test resilient network routing and BCP/DR plans
  6. Coordinate with business teams to implement and monitor 3^rd party network connectivity
• Server 
  1. Coordinate and lead the installation, maintenance, and monitoring of the server infrastructure including hardware, software, physical, virtual and cloud solutions (Nutanix – HCI, VMware, Azure)
  2. Research impact of upgrades, patches and administer server operating systems (primarily Windows, some Linux) to ensure optimal configurations for performance and security
  3. Design, configure and maintain on-premises (Windows Active Directory, Group Policy, DNS, DHCP, etc) and cloud (Microsoft 365, Azure) infrastructure solutions
  4. Lead the troubleshooting of server issues, escalation and holding vendors accountable to service standards as applicable.
  5. Maintain thorough and up to date server documentation including software license management
  6. Lead the design, implement and testing of the BCP/DR plans and backup solutions
  7. Coordinate with business teams to implement and maintain 3^rd party applications

• Handle escalated and advanced issues from end user support team
• Collaborate with technology and business team management to implement and support 3^rd party applications
• Develop and maintain proper procedures and documentation for areas of responsibility
• Identify and recommend opportunities for automation and innovation to simplify processes, improve accuracy and enhance staff and member experiences
• Maintain accurate support records and documentation within ticketing system
• Support miscellaneous infrastructure including cabling, backup power systems, cooling systems, etc as needed
• Evaluate and propose vendors within areas of responsibly and monitor selected vendor’s performance.

Other Responsibilities

• Provide (cross) training for technology support teams to ensure current knowledge of systems, processes, and changes.
• Participate in on-call rotation schedule with network and server team members.
• Establish and maintain relationships with key technology vendors to ensure the credit union achieves productive and cost-effective vendor relationships.
• Maintain detailed knowledge of the current technology and operational trends in the industry, as well as keeping current on all the applicable NCUA regulations related to areas of responsibility.
• Keep abreast of new technologies by attending (virtual) conferences/seminars and reading trade publications.
• Provide a positive example to all areas in the credit union through interactions with others.
• Participate in special assignments, projects and committees as requested by management.

Safe Work Performance Expectations

We expect our employees to follow all objectives for safe work performance and be responsible for their own actions and conduct. Our workers also play a significant role in the success or failure of our program.

*Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Qualifications

Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience:

• Education: 4-year degree preferred in technology or related field.
• Experience: 5 years professional work experience required.   Prefer general level of knowledge of financial products and services.  

Knowledge/Skills

• Excellent interpersonal, and communication skills required
• Strong organizational skills and attention to detail
• Ability to translate and communicate complex technical information effectively to a non-technical audience and respond to questions in the same manner
• Excellent computer skills required