- Professional
- Office in Westminster
As a Store Sales Associate Lead, you will play a crucial role in ensuring the smooth operation of our retail store. You will be responsible for leading a team of sales associates, providing exceptional customer service, and driving sales to achieve store targets.
Responsibilities:
Team Leadership:
- Supervise and motivate a team of sales associates, providing guidance and support.
- Schedule and assign tasks to team members, ensuring efficient store operations.
- Conduct regular performance evaluations and provide constructive feedback.
- Assist in training new sales associates and fostering a positive work environment.
Customer Service:
- Greet and assist customers in a friendly and professional manner.
- Provide product knowledge and recommendations to customers, ensuring a personalized shopping experience.
- Resolve customer complaints or concerns promptly and escalate when necessary.
- Maintain a clean and organized sales floor, ensuring merchandise is properly displayed.
Sales and Target Achievement:
- Drive sales by actively engaging with customers and promoting products.
- Meet or exceed individual and team sales targets.
- Monitor sales trends and identify opportunities for improvement.
- Collaborate with the store manager to develop strategies to increase sales and customer satisfaction.
Inventory Management:
- Assist in receiving, organizing, and replenishing merchandise.
- Conduct regular inventory counts and assist in stock management.
- Ensure accurate pricing and labeling of products.
Requirements:
- High school diploma or equivalent; additional education or training in retail management is a plus.
- Must be at least 18 years old with valid work authorization
- Available to work retail hours, including evenings and weekends
- The role involves physical tasks such as lifting objects up to 40 lbs., standing for extended periods the entire shift, pushing, pulling, bending, requiring good physical fitness.
- Proven experience in a retail sales role, with a track record of meeting or exceeding sales targets.
- Strong leadership skills and the ability to effectively manage a team.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills and familiarity with point-of-sale systems.
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