Fitness and Pool Manager at The City of Coral Gables, FL

About the Department

The Coral Gables Golf and Country Club strives to offer a world-class country club to include fitness, wellness, social, and recreational amenities, as well as dining, entertainment, special events, and private venue opportunities for the community to gather and enjoy. Modeled after the City Beautiful-planned community movement, the Mediterranean Revival style building is a historic landmark, and the City’s first public building and golf course. Built in 1922, the club is part of the original 1921 city plan developed by Coral Gables’ founder and visionary George Merrick and is the namesake for the neighboring historic district which is comprised of the country club, the golf course, and 84 private residences.

The Country Club Banquet Hall Manager is responsible for the management, operation and administration of the Coral Gables Golf and Country Club banquet hall facilities, rentals, food & beverage services, and special events. Work includes planning, organizing, and supervising the financial and business operations of the Banquet Halls sub-division under the direction of the Country Club Division Director. Develops, implements, and regularly reviews all operating policies and procedures, the banquet hall operating and capital budget and directs the work of all banquet hall support staff. Monitors the quality of the banquet hall services and ensures maximum client and guest satisfaction. Secures and protects the facility’s assets including all support facilities and equipment.

The Banquet Hall Manager is responsible for the supervision of all support staff which may include full-time, part-time, and seasonal personnel, contracted professionals, volunteers, and interns. Exercises considerable initiative and independent judgment under the general supervision of the Country Club Division Director and Community Recreation Director and Assistant Director. 

Position Duties

Directs and oversees a comprehensive year-round calendar of rentals and special events, including the management and maintenance of the banquet hall facilities and food & beverage services. May assist with the operations of the fitness center, pool, tennis center, golf course, kids club, programming, and pro shop as needed.

Ability to make complex decisions in a dynamic environment in support of the club’s vision, mission and core values.

Ability to lead fitness classes or provide personal training services when needed.

Manages and supervises assigned operations to achieve strategic goals and key performance indicators with available resources; plans and organizes workloads and staff assignments; hires, trains, motivates and evaluates assigned staff; reviews progress and directs changes as needed. 

Provides leadership and direction in the development of short- and long-range plans; gathers, interprets, and prepares data for studies, reports and recommendations; coordinates club relationships and activities with other departments and agencies as needed. 

Communicates official plans, policies and procedures to City commission, administration, staff and the general public. 

Plans, organizes, and supervises the financial and business operations of the banquet hall facilities.  Coordinates and facilitates venue contracts as contract manager for the banquet hall facilities and serves as liaison to professional service contractors. 

Assures that assigned areas of responsibility are performed within budget; performs cost control activities; monitors revenues and expenditures in assigned area to assure sound fiscal control; prepares annual sub-division budget requests; assures effective and efficient use of budgeted funds, personnel, materials, facilities, and time; orders all new and replacement equipment. 

Performs public relation duties to promote the venue in the residential and business community. Speaks and makes presentations on behalf of the city and club to City Commission, boards, special committees, civic groups, membership, the public and other organizations. Plans and approves external and internal marketing and sales promotion activities for the venue and special club events.

Approves menu items, pricing, and menu designs for all outlets, special events and banquet events.

Promotes interest and provides information regarding venue rentals and services through publicity efforts and engagement with various community and civic groups.

Determines work procedures, prepares work schedules, and expedites workflow; studies and standardizes procedures to improve efficiency and effectiveness of operations. 

Ability to manage cross-functional teams and multi-disciplinary projects.

Builds teamwork and resolves employee grievances. Provides professional advice and mentorship to personnel. 

Issues written and oral instructions; assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Ensures that all new employees receive the appropriate safety instructions and training; establishes and enforces all safety policies and procedures including OSHA regulations and ensures that appropriate proof of training is documented to the employees’ personnel files.

Prepares a variety of studies, reports, and related information for decision-making purposes. 

Establishes and maintains partnerships with other City departments, as well as officials and representatives from state, local, and other public agencies on behalf of the club.  

Manages, directs and coordinates special project research and data analysis efforts on behalf of the sub-division.

Reviews program areas, implements changes or new programs to meet club needs of the community; assists in the development, implementation, and maintenance of the club’s operational and business plan. 

Develops, implements, and provides regular review of policies, procedures and standards for efficient and effective operation and maintenance of banquet hall operations. Assures compliance with established policies and procedures. Ensures all legal requirements are consistently followed, including federal, state, or local laws for food safety and the sale/consumption of alcoholic beverages.

Prepares a variety of reports and maintains necessary operating records. 

Responsible for the proper accounting and reconciliation of the point-of-sale and member revenues. Ensures that adequate cash procedures are followed and that daily sales reports are reconciled in an accurate and timely manner. 

Develops a capital budget for all necessary food and beverage equipment and recommends facility renovation needs.

Implements and monitors sanitation and cleaning schedules. Performs regular inventory control on all furnishings, materials, and supplies. 

Responds to oral and written inquiries from the membership, venue clients, public, patrons, and other City employees. 

Conforms with and abides by all regulations, policies, work procedures and instructions.

Performs other related tasks as required.

Minimum Qualifications

Bachelor’s degree from a four-year college or university.

Hospitality Management, Culinary Arts or Leisure Service major preferred.

Minimum four years experience managing or supervising a country club, hotel, resort, or hospitality venue.

Minimum four years experience managing or supervising a facility with capital assets and projects.

Certified Food Manager or in current pursuit of this designation. Alcoholic beverage certification preferred.

Certified Lifeguard with Lifeguard Instructor Certification preferred.

CPR, First Aid and AED certified preferred.

Parks and Recreation Professional certification (CPRP) preferred. 

Acquire upon hire and maintain a membership with the Club Managers Association of America (CMAA) and other professional associations.

Membership with the Florida and National Parks and Recreation Association preferred.

A comparable amount of training or experience may be substituted for the minimum education requirement.

Valid Florida Driver's License.

Certified as Fitness Instructor or Personal Trainer.