Application Support Analyst at Expleo

Overview

5 Years of Experience in Application Support

• Should have a strong technical knowledge of Windows / Linus server based applications and have ability to troubleshoot server related issues, review logs
•  Ability to manage support for 6 -8 applications

• A working knowledge of the system development life cycle, general application support standards and ITSM tools 

• Ability to work on SQL queries. 

• Experience in supporting cloud platform (AWS / Azure) based applications will be added advantage
• Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential

****** Windows and Linux Server administration, AWS, SQL Query creation

Application Support – Ticket based and Project Support

Monday to Friday, EU or US hours

EU – 2:00 PM IST to 11:00 PM IST

US – 5:30 PM IST to 2:30 AM IST

Responsibilities

Perform critical Application Administration activities including the following

·       Support of Applications in accordance with Client SOPs including ticket and non-ticket based support

·       Must be able to complete incidents and service requests within defined SLA independently

·       Perform application installations and deployment and support other project related activities

·       Perform troubleshooting of application problems with no supervision

·       Perform reviews of installations, patches and support monthly patching activities

·       May be required to be on-call to support after hours issues as they arise

·       Develop a deep level of understanding of IT Applications being supported

·       Ability to determine and make improvements to applications and processes

·       Liases with Application Vendor when required.

·       Responsible for pro-actively looking at ways to reduce number of support calls.

·       Ensure interfaces between systems are maintained and support appropriately

·       Other duties as assigned