Library Assistant at Poudre Libraries
Poudre Libraries · Fort Collins, United States Of America · Onsite
- Junior
- Office in Fort Collins
Working at the Poudre Libraries is about being part of a dynamic organization that is transforming the community and having fun along the way. You’ll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning. More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District – and its staff – an indispensable public resource. Come check us out!
SELECTION PROCESS: All applicants must apply online and submit a cover letter and resume.
Applicants will receive an email acknowledgment when the application has been successfully submitted. Completed applications will be forwarded to the hiring manager. Applicants who are selected for further testing or interviews will be contacted by someone on the hiring team to schedule. Please keep your contact information up-to-date. NO PHONE CALLS, PLEASE.
Post-offer background check & MVR required.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The library may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
JOB TITLE: Library Assistant
REPORTS TO: Librarian II
DEPARTMENT: Public Services
LOCATION: Old Town Library
FLSA STATUS: Non-exempt
JOB CLASSIFICATION: Part-time (24 hours/week), Classified
BENEFITS: Classified Benefits Summary
HIRING RANGE: $21.75 - $27.18 per hour
JOB SUMMARY
Poudre Libraries is hiring for a Library Assistant to join our Old Town Library team! As the Library Assistant, you will perform a variety of customer contact duties including actively assisting customers find and use library materials and maintaining a welcoming, accessible library space. You will provide information assistance and readers’ advisory to customers. In this role, you will exhibit excellent customer service while performing all work duties.
ESSENTIAL DUTIES + RESPONSIBLITIES
Including the following:
- Creates a welcoming environment for all customers and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences.
- Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures, and genders.
- Assists customers with information seeking, navigation of information resources including digital resources, readers’ advisory and computer assistance.
- May plan and implement public programs under the direction of a librarian.
- Circulates the library floor regularly while performing other work duties in order to proactively assist customers.
- Provides customer assistance with computer use and digital technologies including tablets, printers, and projectors. Provides assistance with digital file management including uploading and downloading files.
- Creates and manages relevant and attractive displays of library materials.
- May assist with special projects and/or programs both in and outside the library.
- May perform PIC (Person in Charge) duties.
- Regularly uses computers and digital technology in daily duties and communication.
- May participate in library teams, committees and other project-based groups.
- Maintains a working knowledge of books, authors and bestseller lists.
- Helps to maintain safety, security, and healthy environments in the library. Responds to facility hazards and emergencies according to protocols.
- Stays current on Poudre Libraries policies, processes, procedures, events, and technologies required to perform work duties. Participates in training and continuing education as needed.
- Performs other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS + ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must possess excellent customer service experience and skills, including deescalating difficult patrons and navigating occasional volatile situations.
- Must possess excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co-workers, and supervisor.
- Ability to resolve customer complaints and handle difficult and/or emergency situations involving customers.
- Ability to use a variety of computer technologies and applications including Internet, email, and digital files. Ability to operate and perform basic troubleshooting of digital tools including PCs, tablets, smartphones, keyboards, and connecting cables.
- Ability to thrive working in an environment that requires constant public contact with people from all backgrounds and age groups.
- Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor working with customers, coworkers and community.
- Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner.
- Knowledge of current and classic books, authors, and illustrators for a variety of ages strongly preferred.
- Knowledge of general human knowledge, including the arts, sciences, literature, as well as periods of history and geography preferred.
- Skill in using basic workplace technology including email, internet, file management, data entry, word processing, and automated software.
- Ability to work independently and as part of a team.
EDUCATION + EXPERIENCE
- Bachelor's degree from an accredited college or university is desirable.
- Minimum of one year of library, educational (e.g. teaching), or customer service experience is required.
- Experience with technical knowledge and using downloadable materials is desirable.
CERTIFICATES + LICENSES
None
None
LANGUAGE ABILITIES
- Ability to read, speak, and communicate in English fluently is required.
- Ability to read, speak, and communicate in Spanish fluently is desirable.
- Conversational ability in other languages is desirable.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
This job has no supervisory responsibilities.
WORK ENVIRONMENT + PHYSICAL DEMANDS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is exposed and/or required to:
- Work primarily in a public library environment and sometimes in community settings.
- The demands on the visual sense are very high.
- Regularly sit, stand, walk, use hands to handle or feel, lift and/or move up to 10 pounds, talk and hear.
- Regularly reach, lift and move arms above shoulder level.
- Occasionally push moveable carts weighing up to 150 pounds.
- Occasionally lift and/or move materials weighing up to 30 pounds.
- Occasionally bend, stoop, kneel, crouch, crawl, climb, or balance.
- Concentrate on and complete tasks in the presence of distractions.
- Regularly operate a variety of standard office equipment including a computer, laptop and/or tablet PC, telephone, e-reader, calculator, point of sale system, bar code reader, copy and fax machines.
- Continuous and repetitive arm, hand, and eye movement.
- Moderate to loud noise levels.
- Travel to/from meetings and various locations.
- Work shifts vary and occur during all library operating hours.
Important Information
Poudre Libraries will make reasonable accommodations for access to Library District services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6740 for assistance.
Poudre Libraries is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this Library District policy “sexual orientation” means a person’s actual or perceived orientation toward heterosexuality, homosexuality, and bisexuality.
Note: Some information in your application may be public information under the Colorado Open Records Act.
Poudre Libraries is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this Library District policy “sexual orientation” means a person’s actual or perceived orientation toward heterosexuality, homosexuality, and bisexuality.
Note: Some information in your application may be public information under the Colorado Open Records Act.
Benefits
This position is eligible for Classified benefits (prorated for part-time).
