Guest Services Specialist at Delavan Holdings Management LLC

Description

Delavan Holdings is seeking a highly organized and customer-focused Guest Services Specialist to join our team. This role is crucial in ensuring the smooth operation of our office environment and maintaining a professional atmosphere. The ideal candidate will possess excellent communication skills, strong organizational abilities, and the capacity to handle multiple responsibilities efficiently.

Key Responsibilities:

Reception and Customer Service:

• Answer and direct incoming phone calls promptly and professionally.
• Greet employees, guests, and vendors, ensuring a positive and welcoming experience.
• Address inquiries or direct them to the appropriate department.

Human Resources:

• Perform general HR duties.
• Handle confidential information with discretion.

Facility and Conference Room Management:

• Ensure conference rooms are clean, organized, and fully stocked with necessary supplies.
• Coordinate with staff to prepare conference rooms for meetings, including arranging seating, technology setup, and ordering lunch when needed.

Communication and Collaboration:

• Serve as a central point of contact for internal and external communications.
• Collaborate with other departments to support daily operations and special events and meetings.

Administrative Support:

• Manage and update the Google Calendar, including scheduling and organizing conference room bookings.
• Monitor and maintain compliance with the National Do Not Call list.
• Provide general administrative support to other departments as needed.

Food Truck Coordination:

• Schedule and communicate with food trucks to ensure a variety of meal options for staff.
• Create and share a schedule of food truck visits with employees.

Kitchen and Coffee Area Maintenance:

• Restock the kitchen with supplies such as creamers, coffee, tea, utensils, and other essentials.
• Communicate with Jean regarding what supplies are needed.
• Maintain cleanliness and organization of the kitchen and coffee areas.

Requirements

Key Attributes for Success:

• Strong Organizational Skills: Ability to manage multiple responsibilities efficiently.
• Technical Proficiency: Proficiency in using Google Calendar and other office software.
• Excellent Communication and Customer Service Skills: Ability to provide a positive and welcoming experience for all visitors.
• Attention to Detail: Ensure well-stocked and orderly areas.
• Initiative and Problem-Solving: Ability to take initiative and resolve issues independently.

We look forward to reviewing your application and welcoming a new member to our team!