Fraud Investigation Associate at Hyundai Capital America

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.  We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

·         Medical, Dental and Vision plans that include no-cost and low-cost plan options

·         Immediate 401(k) matching and vesting

·         Vehicle purchase and lease discounts plus monthly vehicle allowances

·         Paid Volunteer Time Off with company donation to a charity of your choice

·         Tuition reimbursement

What to Expect

The Fraud Investigation Associate is responsible for working closely with management, as well as Operations teams (Servicing, Collections, Credit/Funding), and our dealers to research and investigate fraudulent or suspicious activities involving fraud, irregular dealer activity, and other auto finance misrepresentations. This role conducts fraud case investigations—both consumer and dealer related—from inception through resolution, including pre-charge-off reviews to mitigate potential losses and post-charge-off reviews to strengthen fraud prevention strategies. In addition, this role will investigate and analyze facts, support culpability determinations, secure appropriate approvals, and ensure all required follow-up activities are completed.

What You Will Do

1.     Investigate and research fraud incidents and allegations involving new or existing accounts and credit applications received via the Fraud Inbox, as well as other internal and external sources. Conduct pre- and post-charge-off reviews to identify fraud, mitigate potential losses, and strengthen prevention strategies. Interview victims, suspects, dealers, and associated parties during investigations of fraud, dealer mistakes, and lien imperfection claims. Collaborate with law enforcement as necessary.

2.     Gather and analyze facts and document all investigative activities to present culpability determination and next steps.

3.     Assist with investigating and managing indirect claims received through internal/external sources and/or other disputes as needed.

4.     Regularly communicate and coordinate cross departmental fraud detection and/or investigative issues with departments such as Collections, Customer Service, CARE, Credit, Funding, Sales, Marketing and Legal. Network with and assist local, state, and federal authorities when possible.

5.     Assist with ad hoc requests as needed to support dealer investigations and manage indirect disputes through e-OSCAR.

What You Will Bring

·         Minimum 2-4 years related experience performing fraud investigations.

·         Prior experience working with Credit, Collection skip tracing, and or legal a plus.

·         SAS or SQL experience a plus

·         Auto finance industry a plus.

·         Bachelor’s degree preferred or equivalent work experience.

·         Demonstrated analytical skills to conduct investigations, determine facts, and assess potential culpability in dealer fraud.

·         Strong attention to detail and ability to see investigations through with minimal supervision.

·         Proven decision-making skills and ability to summarize findings

·         Strong organization/time management skills.

·         Ability to collaborate with various internal departments, law enforcement, dealers and other external partners to effectively address fraud and mitigate associated risks. 

·         Strong communication (written and verbal) to interface with external and internal customers.

·         Proficient with MS Office Suite including Word, Excel and PowerPoint.

Work Environment

Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].