Client Success Associate at CompStak

CompStak envisions a commercial real estate industry in which accurate and transparent data leads to better, faster deals for everyone. We gather critical information that is hard to access, then make it instantly and seamlessly available to our platform members.Location: New York, NY (Hybrid- Three days per week in the office, subject to change)We are looking for a passionate, results-oriented individual to join our team as a Client Success Associate. At CompStak, our mission is to revolutionize the commercial real estate industry by bringing transparency to our clients and our Client Success team sits at the heart of this mission. As a CSA, you will cultivate exceptional experiences and sustained value for CompStak customers by acting as their trusted advisor and advocate from point of sale through renewal. Be a vital part of our continued success!

Responsibilities

Proactively manage a roster of assigned CompStak customers to deliver consistent value across the entire customer lifecycle

Manage the onboarding of new customers; gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio

Coordinate and deliver basic and advanced training, while advising customers on best practices

Resolve customer issues, alone and through collaboration with other CompStak teams; approach all situations with curiosity and creativity

Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews

Perform data-driven reviews and analysis on customer usage and needs to prioritize opportunity and risk; consistently renew and expand customer contracts, meeting and exceeding personal and team goals

Drive customer advocacy in the form of references, referrals, and case studies

Own our University vertical, including new sales, onboarding and implementation

Actively participate in the evolution of CompStak; insist on excellence in our own Client Success initiatives

Contribute towards the development of a strong team environment by upholding high work standards

Go the extra mile to ensure our customers are successful!

Skills & Experience

Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value

Energetic and self-motivated; a team player who is also a proactive and creative problem solver

Ability to manage multiple priorities while maintaining strict attention to details

Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations

Deep understanding of the commercial real estate industry 

Working knowledge of Salesforce.com and other customer success tools

Undergraduate degree (BA/BS)

Great if you have

2+ years’ experience in Account Management or SaaS Customer Success roles

A verifiable track record of customer retention and growth through passionate customer service

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