SKY-Phygital RM-Branch Banking-RO-CE at Kotak Mahindra Bank Ltd

• Customer Engagement:
  • Interact with mapped customers via meetings, video calls, and telephonic conversations.
  • Handle a mapped book of ~1000–1500 customers across 2–3 branches (C Category).
  • Demonstrate and enroll customers in digital banking services.

• Sales & Business Development:
  • Cross-sell and upsell across: 
    • Assets: Home Loans, LAP, Car Loans, Personal Loans, Gold Loans, Working Capital, Commercial Vehicle Loans.
    • Liabilities: Current Accounts, Savings Accounts, Term Deposits.
    • Third Party Products: Life Insurance, General Insurance, Mutual Funds (Trinity).
  • Convert leads from VRM (Virtual RM) and CEC (Customer Engagement Center).
  • Achieve monthly sales and revenue targets.

• Relationship Management:
  • Deepen existing relationships in CA, SA, and TD segments.
  • Ensure customer stickiness and upgrade category.
  • Handle service requirements like account opening, cheque book issuance, and product feature explanation.
• Collaboration:
  • Work closely with internal teams (LI, GI, KSEC, IC, Asset) for timely business conversion.
  • Drive service activations and customer acquisition through referrals and family households.

Candidate Requirements:

• Education: Graduate/Postgraduate in any stream.
• Experience: Minimum 1 year in banking or financial services.
• Skills: 
  • Strong communication and interpersonal skills.
  • Sales acumen and customer-centric approach.
  • Energetic, confident, and a go-getter attitude.