Clinical Applications Consultant - Autoimmune - New England at Werfen

Position Summary:

Responsible for ensuring total customer satisfaction within the Werfen installed base.  Preform installations, validations/verification and training on Werfen analyzers.  Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. 

Key Accountabilities

Essential Functions:

• Performs IL instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of IL products
• Achieves and maintains a high level of competency in technical knowledge of IL products and services. Strives to achieve similar competency regarding competitive systems
• Achieves/maintains a comprehensive knowledge of regulatory requirements
• Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity)
• Identifies opportunities to further penetrate current IL installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
• Performs product demonstrations.
• Participates in seminars, workshops and convention exhibit activities as requested by Management
• Develops/ maintains an account list and calls on each according to required frequencies
• Maintains aspects of IL Customer Databases and Property Accountability Documents
• Manages and controls personal travel and expense budget
• Prepares forecasts and other monthly reports as required by management
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Secondary Functions:

• To be determined, as needed, by management

Budget Managed (if applicable)

• Personal T&E Budget

Internal Networking/Key relationships

To be determined based on department needs, to include interactions such as:

• North America Commercial Operations
• Customer Service
• Technical Support Group

Skills & Capabilities:

• The ideal candidate for this position will exhibit the following skills and capabilities
  • Efficiently works under pressure to meet deadlines.
  • Proven technical proficiency and knowledge
  • Strong planning and organizational skills
  • Project management skills/experience desirable
  • Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
  • Demonstrated problem solving skills
  • Collaboration, capable of executing in a team environment.
  • Ability to present complex technical concepts for varying levels of customer staff, including physicians