IT Infrastructure & Cloud Engineer at undefined

Purpose:

The IT Infrastructure & Cloud Engineer supports the IT Infrastructure & Security Leader in delivering scalable, secure, and efficient infrastructure solutions across the enterprise. This role is primarily focused on executing infrastructure projects and initiatives, with a minor responsibility for ticket escalation support. Core competencies include Azure, Microsoft 365, and networking technologies.

Job Functions/Accountabilities:

• Executes infrastructure projects aligned with business and IT strategic goals, with emphasis on Azure cloud services, Microsoft 365 administration, and enterprise networking.
• Collaborates with cross-functional teams to support the design and implement secure, high-performance solutions.
• Provides Tier 3 escalation support for complex technical issues, ensuring timely resolution and documentation.
• Maintains and optimizes cloud environments, including identity management, hypervisors, Azure services, endpoint configuration, and network performance.
• Assists in the development and enforcement of IT security protocols and compliance standards.
• Participates in capacity planning, system upgrades, and performance tuning.
• Documents technical procedures and project outcomes to support knowledge sharing and operational continuity.
• Continuously evaluates emerging technologies and recommends improvements to enhance infrastructure reliability and efficiency.
• Adheres to organizational quality systems and contributes to continuous improvement initiatives.
• Performs other duties as assigned by the IT Infrastructure & Security Leader.

Qualifications:

Education and Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field is required. 
• Certifications in Azure, Microsoft 365, and networking (e.g., Cisco, CompTIA Network+) are strongly preferred.

 Experience:

• 5+ years of experience in IT engineering or infrastructure roles, with hands-on expertise in Azure, Microsoft 365, and enterprise networking.
• 3+ years in executing complex cloud- and infrastructure projects independently

Special Qualifications:

• Strong verbal and written communication skills.
• Ability to work independently and collaboratively across departments.
• Proven ability to manage multiple projects and meet deadlines.
• Demonstrated problem-solving skills and attention to detail.