Network Engineer II at Rackspace

Job Summary: The Network Engineer II is a key element within the Rackspace Infrastructure team. In the role you'll be supporting one of VIP healthcare industry clients.    Work Location:·        Must reside in the Seattle, WA area.·       Work can be performed remotely. However, you’ll be expected to go onsite as needed for enterprise level support. 

Key Responsibilities

Own complex network issues and ensure they are resolved and/or successfully documented and handed off to an oncoming shift.

Responsible for network monitoring of hardware failures and configuration issues. Provides initial acknowledgement, investigation, and resolution of network events.

Monitor the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolve issues identified or escalate them to the appropriate level.

Respond to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution. 

Mitigate DDoS attacks.

Identify and resolve switch and router hardware and software failures.

Identifying and resolve configuration inconsistencies.

Conduct maintenance to ensure standardization and uptime.

Manage Internet providers and connectivity. 

Qualifications

High school diploma or equivalent required.

High level of knowledge with Cisco related routers, switches, and firewalls.

3 years of networking experience. 2 years of experience if you have healthcare industry experience.

CCNA-level aptitude

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