Records Technician III - Police at City of Boise, ID

About the Department

The Records Technician III plays a vital role in the Boise Police Department by managing and interpreting police records and crime reports with accuracy and confidentiality. In this position, you’ll provide timely support to officers, detectives, and administrative staff, helping the department operate efficiently. You will also serve as a point of contact for staff and the public, sharing information about departmental policies and procedures in a clear and professional manner.

This position works rotating shifts, including nights, weekends, and holidays, providing an opportunity to grow your skills, contribute to public service, and make a meaningful impact in the community. 

Position Duties

• Handles complex issues and problems and refers only the most complex issues to higher-level staff. Is capable of performing all duties of a Records Technician I and II, and provides leadership, coaching, and/or mentoring to a subordinate group, as needed. ()
• Processes police records according to records management regulations, policies and procedures. Reads and interprets crime reports which include city, state and federal statutes. Utilizes Federal Bureau of Investigations (FBI) guidelines to classify events into the records management system. 
• Maintains security, privacy and confidentiality of police records. Determines which police records can be released to other agencies according to policies and procedures. 
• Classifies and updates police report data and documents electronically transferred into the Records Management System using the National Incident-Based Reporting (NIBRS) federal regulations. Provides error checking and system/data audits for quality. Prepares specific reports. Enters, updates and purges and validates pertinent data according to governing rules, policies and procedures. 
• Provides administrative and technical support to internal police staff using software systems. Assists the public in obtaining police services by determining their needs and directing them to the appropriate resources.
• Packages case reports for submission to the City of Boise and Ada County Prosecutor's Offices, including submitting electronic documents, photos and citations. Coordinates with operations units to assist with compiling complete case reports. Coordinates with outside agencies to provide and gather information necessary to process cases. Ensures all agencies involved have appropriate paperwork about relevant cases.
• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Minimum Qualifications

Required Knowledge, Experience, And Training

• High school diploma or equivalent and four years of experience in administrative support or customer service, or an equivalent combination of education and/or experience.

• General office practices, procedures, and equipment
• Computer usage, including related software
• Customer service techniques
• Mathematical computations and data operations
• Organization and evaluation of crime report data
• The functions of law enforcement

• Work with high levels of accuracy, both independently and as part of a team
• Operate with sound professional judgment and ethics, displaying tact, discretion and professionalism
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
• Individuals must be capable of operating vehicles safely and have an acceptable driving record.

• Six years of progressively responsible experience in law enforcement records.

• National Crime Information Center (NCIC) certification and teletype familiarit
• The National Incident-Based Reporting System (NIBRS) and guidelines.

• Have or obtain within six months of employment:; National Crime Information Center (NCIC) certification and teletype familiarity.

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)

Other Qualifications

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions.
This position works: Works day, swing and night shifts as well as weekends and holidays.