- Professional
- Office in Mumbai
Company Description:
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description:
- To ensure that all departmental operations manuals are prepared and updated annually.
- To maintain the daily log book.
- To submit to Food and Beverage office the following: monthly outlet report, monthly objective review, trainer’s report and promotions analysis.
- To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
- To maintain outlet communication board.
- To submit all guest / staff incident reports.
- To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures.
- To attend weekly Food & Beverage meeting and daily operations meeting.
- To control requisitioning, storage and careful use of all operating equipment and supplies.
Customer Service
- Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
- To be demanding and critical when it comes to service standards.
- To ensure that the outlet team projects a warm, professional and welcome image
