- Senior
- Office in Sydney
ABOUT EOS
EOS IT Solutions is a global technology and logistics company, delivering Collaboration and Business IT Support services to some of the world’s largest industry leaders. We provide forward-thinking solutions based on multi-domain architecture, with customer satisfaction and a commitment to superior service quality as our top priorities. We also invest in and support our partners and team members.
We are proud to be a truly international IT provider, delivering services with global simplicity and trusted transparency.
WHAT YOU WILL DO
As a Senior AV Technician, you will support, operate, and maintain advanced audio-visual systems and media equipment across office locations and offsite venues. You will play a critical role in delivering seamless Zoom-based live streams and hybrid events, including town halls, executive off-sites, and company-wide gatherings.
You will act as an escalation point for AV-related technologies, oversee system health, support event operations, and contribute to continuous improvements across AV services and infrastructure. This role includes participation in office builds, expansion efforts, and upgrades, while working closely with internal stakeholders, AV integrators, and event coordinators.
KEY RESPONSIBILITIES
- Provide on-site AV and streaming support for hybrid and in-person events including town halls, hackathons, team gatherings, and executive off-sites
- Install, configure, and operate professional media equipment including monitors, speakers, cameras, lighting, and AV racks
- Act as a technical escalation point for AV technologies including Zoom Rooms, NEAT Boards, Q-SYS, studio hardware, digital signage, and wayfinding systems
- Perform routine system health checks, monitor AV infrastructure, and troubleshoot performance issues
- Maintain and create technical documentation and Knowledge Base articles to empower IT and support teams
- Participate in the design and execution of office AV installations, upgrades, and expansions
- Coordinate with third-party AV vendors and manage vendor SLAs and support contracts
- Offer user training and guidance to staff on AV systems and tools
- Provide support during incident response and equipment outages, ensuring minimal event disruption
- Maintain a proactive and service-oriented approach to identifying and implementing process improvements
- Contribute to the setup and support of special events or temporary AV installations, including domestic travel as required
- Be available for occasional after-hours or weekend support for high-visibility events
ESSENTIAL CRITERIA
- 6+ years of hands-on experience supporting and operating AV systems in enterprise or event environments
- Proven ability to support complex AV setups for hybrid live events
- Strong troubleshooting skills and ability to work under pressure in a live event setting
- Excellent communication and interpersonal skills, with the ability to support executive stakeholders
- Familiarity with streaming tools such as ZoomISO, ZoomOSC, vMix, Bitfocus Companion, and Zoom Webinars
- Comfortable transporting and setting up AV hardware; able to lift and manoeuvre equipment as needed
- Experience creating and maintaining technical documentation and Knowledge Base content
DESIRABLE CRITERIA
- Expertise in Zoom platforms, Google Workspace, Neat, Q-SYS, Logi, and AV-over-IP technologies
- Certifications such as Q-SYS Level 1/2, AVIXA CTS, or equivalent vendor training
- Experience with studio production tools (e.g., ATEM switchers, NDI, Dante audio)
- Understanding of AV system design, layout, and integration best practices
- Experience with asynchronous video tools and platforms such as Loom, Zoom Events, or similar
- Proficiency with Canva, Keynote, and Google Slides for presentation and event support materials
- Background supporting large-scale office fit-outs, build-outs, or tech upgrades
- A proactive, agile mindset focused on innovation and service improvement
BELONGING AT EOS
EOS is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer and welcome applications from all individuals, regardless of gender, gender identity, gender reassignment, age, religion or belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor.
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