- Office in São Paulo
Are you passionate about games and connecting with people? We’re looking for someone to help grow our communities, support players throughout their journey, and create meaningful experiences. Here, players are at the heart of everything — and you’ll be part of the team that turns that connection into real engagement.
Responsibilities
- Assist players with features and functionalities throughout their gaming experience.
- Respond to customer queries in a timely and accurate way.
- Keep track of useful data from customers.
- Expose feature requests and effective workarounds with team members.
- Share needs and solutions from users to help the development of the product.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product team.
- Interact with players across social platforms (public and private messages).
- Identify Social Media trends that could be useful for our brands.
- Help the team create content for our Social Media channels
Requirements
- Currently studying Business, Marketing, Communication or or related fields.
- Fluent in English and Portuguese.
- Strong communication and problem-solving skills.
- Customer-focused mindset.
- Ability to multitask and stay organized.
- Analytical thinking and attention to detail
Nice to Have
- Additional language skills.
- Familiarity with mobile games and social media platforms.
- Experience with help desk tools or remote support.
- Passion for mobile, word, and trivia games.
Are you passionate about games and connecting with people? We’re looking for someone to help grow our communities, support players throughout their journey, and create meaningful experiences. Here, players are at the heart of everything — and you’ll be part of the team that turns that connection into real engagement.Responsibilities- Assist players with features and functionalities throughout their gaming experience.- Respond to customer queries in a timely and accurate way. - Keep track of useful data from customers.- Expose feature requests and effective workarounds with team members. - Share needs and solutions from users to help the development of the product.- Inform customers about new features and functionalities.- Follow up with customers to ensure their technical issues are resolved. - Gather customer feedback and share with our Product team. - Interact with players across social platforms (public and private messages).- Identify Social Media trends that could be useful for our brands.- Help the team create content for our Social Media channelsRequirements- Currently studying Business, Marketing, Communication or or related fields.- Fluent in English and Portuguese.- Strong communication and problem-solving skills.- Customer-focused mindset.- Ability to multitask and stay organized. - Analytical thinking and attention to detailNice to Have- Additional language skills. - Familiarity with mobile games and social media platforms. - Experience with help desk tools or remote support.- Passion for mobile, word, and trivia games.
What we offer
- Competitive remuneration
- Flexible benefits
- Career development support
- Casual environment as well as the dress code
- A space for resting moments, full of snacks, fruits, and drinks .
If you want to share this ride with us and join a lightweight, fun and focused environment that breathes innovation and game culture, apply now!
