Relationship Manager at Nbn

A fantastic opportunity has presented itself for a Relationship Manager – Customer Support, reporting to the Senior Manager Customer Inbound from the Customer Delivery and Experience team, where you will join the New Developments team.

A bit about your role

As nbn transitions from building to operating a highly complex national network, the New Developments team continues to engage with customers to augment and extend the reach of the nbn network to new homes and businesses across Australia. The Relationship Manager plays a key role in enabling the timely rollout of new nbn network by partnering with developers, consultants, and internal stakeholders to deliver high-quality proactive network deployment.

Key responsibilities include stakeholder engagement, customer support, driving results, escalation management, program and compliance management, and strategic planning to support increased application volumes and tailored service delivery.

A bit about you

If this sounds like the role for you, you likely bring experience in stakeholder engagement across property development and government sectors, along with strong customer relationship management skills and a strategic mindset. You have a proven ability to drive results and manage escalations effectively, complemented by program and compliance management expertise. Your strength lies in planning and delivering tailored solutions, communicating and collaborating effectively, and managing a large portfolio with exceptional organisation and multitasking capabilities.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via [email protected]) and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a 12-month fixed term opportunity. Applications for this role will close at midnight on 11th of October 2025.