Adult Shelter Supervisor at Upper Valley Haven

About Us
Upper Valley Haven provides temporary shelter, supportive housing, food, and problem-solving to those in need. We are a hardworking, vibrant, and agile team committed to a culture of cooperation, well-being, and growth.

Position Overview
We are seeking an experienced professional to supervise the daily operations of our 20-person shelter for homeless adults. The Adult Shelter Supervisor will lead shelter staff, provide training and support, and ensure trauma-informed, consistent delivery of services to guests. This role includes relationship building, maintaining a safe and welcoming environment, managing supplies and budget, scheduling, data entry, and other administrative functions. You will carry a small caseload of 5 guests and collaborate with our Adult Shelter Service Coordinator.

Key Responsibilities

• Supervise and support shelter staff and volunteers
• Ensure trauma-informed, consistent service delivery
• Maintain a safe, clean, and inviting shelter environment
• Oversee supplies, budget, data entry, and scheduling
• Ensure policies and procedures are current and followed
• Carry a small caseload and collaborate with Service Coordinators
• Monitor shift notes and consult with the Adult Clinical Manager as needed

Benefits

• Medical, dental, vision insurance
• Paid holidays and generous paid time off
• Life insurance
• Matching 403(b) retirement plan
• Funded learning and development plan
• Dog-friendly workplace
• Clinical supervision for licensure seekers

Critical Compentencies

• Strong leadership and supervisory experience
• Excellent communication skills
• Effective problem-solving abilities
• Compassionate and empathetic approach
• Reliable and punctual
• Well-organized and able to manage multiple priorities
• Experience in residential and/or shelter settings, with knowledge of harm reduction and trauma-informed care
• Clinical skills for ethical decision-making
  

Qualifications

• Bachelor’s degree in social work, human services, psychology, or related field required with a master’s degree preferred
• Experience in social services, nonprofit management, or homeless services
• Prior supervisory experience
• Relevant certifications in social work, mental health, or crisis intervention a plus

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.