Operations Project Manager at Group1001wd

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Why This Role Matters:

We are seeking an experienced Senior Operations Support Project Manager to join us on this journey, using his or her technical and organizational knowledge to help our team perform efficiently. In this role, the successful individual will oversee our technical teams’ projects and every day activities. Our ideal candidate has knowledge of computer hardware and software, Office 365, Smartsheet, VoIP systems, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our clients’ IT operations, and an ongoing impact on our overall growth.

How You’ll Contribute:

• Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
• Plan and oversee the preparation and dissemination of project communications
• Assembling and coordinating project team members; assigning individual responsibilities
• Collaborate with our Desktop Support Specialists, Network Engineers, Voice Engineers and leadership team to ensure we are delivering top-tier customer service by completing projects in a smooth a timely manner
• Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.
• Create summary reports of active projects for VP of Operational Efficiency
• This is a hybrid work position, with the expectation of a minimum of two days a week on site in the Zionsville Office.

What We’re Looking For:

• Minimum five years project management experience in the IT field, including development work and interactions with customers
• Possession of excellent communication skills and the ability to clearly explain complex technical concepts to a technical and nontechnical audience alike
• High school diploma or GED
• Experience using MS Excel and PowerPoint for the purposes of data analysis
• Excellent communication skills (oral and written) to effectively work with all levels of staff
• Clear understanding and experience writing professional and detailed proposals

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.