Administrative Assistant at HRS

Administrative Assistant

HRS is a full-service property damage restoration, roofing, and abatement company! We offer a progressive, positive, and challenging yet fun work environment and cutting-edge tools to help you with your career growth, personal development and achieving your maximum potential. Our extensive benefits program, dynamic team atmosphere and strong core values help create the best environment for our staff and the best service for our clients.

Company Benefits:

• Medical, Dental and Vision Insurance
• Health Savings Account
• Flexible Savings Account
• Basic Life & AD&D 
• 401K Plan
• Paid Time Off
• Short Term Disability
• Annual Team Member Bonus
• Employee Assistance Program 
• FMLA 

Job Summary:

We are looking for an Administrative Assistant for the HRS team in the Centennial, CO office.

Job Responsibilities:

• Answer and direct incoming calls, emails, and web inquiries in a timely and professional manner, including after-hours support if necessary.
• Manage the main phone line, screen and forward calls, and forward voicemails to appropriate team members daily.
• Provide clear communication and reassurance to customers during emergencies, explaining the restoration process and setting expectations.
• Collect and accurately record essential customer and job details (e.g., type of emergency, location, insurance, contact info) in the CRM system.
• Assessing urgency and quality leads based on service area and capabilities, routing them to dispatch or project managers.
• Dispatch emergency response information to appropriate department leads (Emergency Services, Abatement, Roofing, Repair).
• Confirm appointments and arrival times with customers; maintain daily call logs and lead reports.
• Track and report lead conversion metrics and assist with improving lead handling processes.

• Maintain and update lead logs, contracts, job folders, and WIP data in PSA and shared drives.
• Submit and track subcontractor agreements, vendor documentation (COI, W9), and forward to appropriate contacts.
• Assist with new vendor and subcontractor setup, including email communications and requirements tracking.
• Maintain and distribute the monthly/bi-monthly on-call schedule.

• Order and manage office inventory, supplies, and marketing materials with necessary approvals.
• Coordinate distribution of employee uniforms, business cards, and support apparel program.
• Organize company events and order staff lunches as requested.
• Support internal meetings, schedules, calendars, and appointments.
• Order show items and provide payment info for technician phone sales when needed.
• Maintain vendor, subcontractor, and client relationships.

Job Qualifications:

• Bachelor’s degree in business administration or related degree.
• Three years minimum as an Administrative Assistant/ or Coordinator for a Restoration company.
• Attention to detail and strong customer service skills.
• Ability to provide compassionate and supportive responses while dealing with homeowners.
• Proven ability to multi-task in fast-paced office environment.
• Strong written and verbal communication skills.
• Experience in a “high volume calls” environment.
• Familiarity with emergency response protocols.

 Pay: The pay range for this position is $24.00 - $28.00 per hour. The pay is to be determined by education, experience, knowledge, skills, abilities, and location where job is performed. HRS does not discriminate based upon any protected category with respect to the payment of wages.