Accounts Receivable Manager at The Grand America Hotel

The Accounts Receivable (AR) Manager is responsible for overseeing the full AR cycle in a hospitality environment, ensuring timely and accurate billing, collections, and account reconciliation. This role supports hotel revenue goals by managing receivables from individual, corporate, group, and event clients, while maintaining strong relationships with guests and partners. The AR Manager also ensures the integrity of financial transactions and supports audit and compliance initiatives. This role also oversees payroll-related tasks within the Group Billing Department to ensure timely and accurate compensation processing and compliance with labor regulations.

Key Responsibilities:

• Billing & Invoicing:
  Assist in generating, reviewing, and distributing invoices group bookings, events, and ancillary services. Ensure accuracy and adherence to contracts and hotel billing policies. Process intercompany invoices in a timely and accurate manner.

• Collections & Client Communication:
  Monitor aging reports and work closely with Group Billers to proactively follow up on overdue accounts. Communicate with clients to resolve billing inquiries and ensure timely payments.

• Bank Deposits:
  Prepare and process bank deposits, ensuring all checks are accurately recorded and reconciled.
• Group Commissions:
  Track group commission payments and respond to related inquiries from third-party agencies, travel partners, and internal stakeholders.
• Credit Analysis:
  Research and evaluate the creditworthiness of groups or clients requesting direct billing privileges. Provide credit recommendations in line with company credit policy.
• Account Reconciliation:
  Reconcile AR ledgers, guest ledgers, and advanced deposit ledgers, ensuring accurate posting of all payments. Investigate and resolve discrepancies, chargebacks, or unapplied payments.
• Payroll Support – Group Billing Department:
  Oversee payroll responsibilities for the Group Billing team, including timekeeping review, approval of timesheets, coordination with Human Resources or Payroll departments, and ensuring accurate tracking of paid time off, overtime, and schedule adherence. Ensure payroll submissions are accurate and compliant with company policies and labor laws.
• Reporting & Analysis:
  Prepare AR aging reports and assist with month-end AR reconciliations and other financial reporting as required by senior management.
• Team Leadership:
  Supervise and support Group Billing staff, ensuring compliance with internal controls and adherence to deadlines and service standards. Provide training and onboarding for new staff as needed.
• Internal Controls & Audit Compliance:
  Ensure AR processes are compliant with internal financial policies, GAAP standards, and audit requirements. Assist with documentation and responses during internal and external audits.

Requirements:

• Bachelor’s degree in Accounting, Finance, or a related field (preferred)
• 3–5+ years of accounts receivable experience, preferably in a hotel, resort, or multi-property hospitality environment
• Strong understanding of hospitality billing practices, group contracts, and revenue streams
• Proficiency in PMS, POS and accounting software (e.g., Opera, Oracle, InfoGenesis )
• Excellent attention to detail, with strong organizational and analytical skills
• Effective communication and negotiation skills
• Proven ability to lead and train junior staff

• Experience in group billing, corporate accounts, and travel agency commissions
• Familiarity with wire transfer processes