Mental Health Case Manager at Bexar County, TX

About the Department

Under direction, determines applicants’ eligibility for a variety of social services available and/or provides other social services related to mental health crisis intervention and case management.  Interviews clients, collects and completes required eligibility documentation, determines eligibility for social services assistance and monitors client progress and usage of assistance.  Refers clients to clinical and social service provider resources, and performs related duties as required.

Position Duties

• Interviews clients, collects and completes required documentation and determines eligibility for social services assistance based upon a varied of service regulations and procedures;
• Conducts assessments of client needs by providing basic counseling and case management services for clients;
• Develops casework/service plans and monitors progress by conducting follow-up sessions;
• Coordinates with other social service agencies, organizations, and vendors to provide appropriate services, information to clients;
• Serves as an advocate on behalf of the client by making appropriate referrals to other social service, education, and health agencies as needed;
• Plans, organizes, and participates in special needs projects including outreach efforts, public speaking, and special activities to clients and the Bexar County community;
• May perform related duties as required.

Minimum Qualifications

• Graduation from an accredited college or university with a Bachelor’s Degree in Psychology, Counseling, or Social Work and 3 years of experience in social services related work; or an equivalent combination of education and experience.
• Knowledge of social service policies/procedures and of local social services, organizations, programs, and resources available; knowledge of Federal, state and local programs laws and requirements; knowledge of the legal system as it relates to the mentally ill; knowledge of computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Skill in providing assistance to clients and referring clients to appropriate social services organizations and programs; skill in interviewing techniques; skill in problem solving and decision making.
• Ability in dealing with persons experiencing mental health and economic stresses; ability to communicate effectively with hostile, abusive or irrational individuals; ability to work effectively under high-pressure circumstances; ability to communicate effectively, both verbally and in writing; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to operate personal computer and basic office equipment; ability to establish and maintain effective working relationships with clients and/or families, co-workers, County employees, and community outreach and other organizations, clinical and other social service providers.
• Physical requirements include lifting/carrying 5-10­­­­­­­­­ lbs. occasionally; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment.  Subject to handling, sitting, walking, standing, bending, reaching and twisting to perform the essential functions.
• Must be proficient at speaking English and Spanish.
• Must secure and maintain a favorable background and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• May be required to work more than 40 hours during the workweek.

• Working conditions are primarily inside an office environment with occasional exposure to hostile or violent individuals.

Other Qualifications

EQUAL OPPORTUNITY EMPLOYER

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.