General Manager - Tacoma, WA at Kustom US, Inc.

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild—we build trust.

Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story! 

Kustom US, Inc. is seeking a General Manager for our Tacoma region office located in Auburn, WA.   The General Manager provides leadership for our team. The General Manager is responsible for overall office sales, growth, and profitability. We are aggressive in our goals, and we will challenge you to perform at the highest levels.
 
 You will focus on effective communication, coaching, training, development, and engagement with your team. You will provide great leadership for employee relations. Your open-door policy provides a constructive place for employees to go to resolve workplace issues and concerns. You will foster a positive labor/management relationship. Your high level of integrity, business ethics, and sound judgment are essential to your success in this management position.

What you will do:

• Leadership Objectives
  • Execute the company's vision to provide exceptional experience for our employees and our customers.
  • Live and lead by the company's Core Values.
  • Drive consistent high growth and profitability in the Branch.
  • Self-motivation and effective time management.
  • Build the annual branch strategic plan, execute that plan, and report on progress against the plan to company leadership monthly.
  • Become an expert in our industry.
  • Collaborate with all company support areas, Business Development, Finance, Operations Excellence and Human Resources teams. 

• Team Development
  • Leading and developing your team: Sales and Operations.
  • Provides leadership for employee relations through effective communications, coaching, training, development, and engagement
  • Manage staffing for the assigned division, including hiring, firing and maintaining staffing levels of the region or local office.
  • Develop bench strength through succession planning to build a leadership pipeline within the Branch.
  • Perform consistent and productive performance reviews with staff.
  • Ensure team adherence to Kustom’s processes and standards.
  • Act as point of escalation for job problem resolution.

• Safety
  • Embrace and model our safety culture
  • Always maintain compliance with safety policies and procedures

• Sales
  • Manage a sales and marketing team to Drive sales volume in the marketplace
  • Know the market and see potential opportunities early
  • Manage collections

• Profitability
  • Oversee all daily operations from initial customer contact to collections.
  • Establish and maintain harmonious labor relations among job site personnel and sub-contractors.
  • Review invoices and accounts payable/receivables; actively participate in various other branch-related accounting functions.
  • Ensures compliance with company standards for cost control, waste reduction, quality.
  • Maintain adequate job-related equipment and materials.
  • Oversee job cost and procedures.
  • Review and approve direct reports expense reports.
  • Responsible for creating and executing the Annual Operating Plan to achieve growth and profitability goals.

 What you will bring:

• Ability to supervise and communicate clearly, both verbally and written
• Must be comfortable with public speaking
• Ability to delegate assignments
• Strong time management skills required
• Strong critical thinking skills required
• Highly organized with the ability to achieve accuracy and efficiency
• Excellent interpersonal skills, including the ability to manage diverse personalities
• A highly motivated and goal-oriented individual
• Excellent attention to detail with emphasis placed on quality

Experience & Systems Requirements:

• At least five (5) years in construction and restoration progressive leadership experience.
• Bachelor’s degree in business management, construction management, or related field preferred.
• Effective leadership skills and teamwork facilitation.
• Strong communication, problem-solving, analytical, and decision-making skills.
• Willingness to travel as needed.
• Eligibility to operate a motor vehicle per company policy.

What We Offer:

• Competitive Salary
• Medical, Dental, Vision and Flexible Spending Account.
• 401(k) with Company Match (eligibility required) 
• Short-term & Long-term Disability
• Critical Illness/Accident/Hospital Indemnity Plans
• Employee Assistance Program
• Paid Time Off
• Upward Mobility and Development Opportunities

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.