Corporate Concierge (Full Time) - Melbourne at Hub Australia

Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.
 
Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

As a Corporate Concierge, you’ll be the warm, professional presence that creates memorable first impressions and seamless day-to-day experiences for everyone who walks through our doors. This role is all about genuine hospitality—welcoming guests, assisting tenants, and creating a workplace environment that feels both polished and personable.

With every interaction, you'll build meaningful connections and contribute to a space where people feel seen, supported, and part of a thriving professional community.

If you're passionate about service and ready to bring your unique flair to a premium, hospitality-led workspace, we’d love to hear from you!

What your day-to-day will look like:
 
Welcoming Presence:

• Taking ownership of the front desk, you’ll lend your expertise to assisting and coordinating tenants and their guests, ensuring seamless working experiences
• You’ll allocate facility access via day passes and guide guests on how to make the most of their time with us 
• Assist with arrivals, ensuring appropriate security and internet access is readily available 
• Taking pride in cultivating a welcoming environment, with the warmth of fresh flowers and the efficiency of an organised workspace

Administration:

• Managing the email inbox, you’ll supply timely, helpful and thoughtful responses to queries throughout the day
• Allocating and arranging mail/parcel, effectively notifying tenants as required
• Scheduling daily bookings and guiding guests to meeting rooms, podcast studios or the wellness centre
• Effortless communication with your team and key stakeholders, fostering a functional and dynamic team-focused mentality

We’re Looking For Someone Who:

• Has at least 2-3 years’ experience in high-end customer service—experience in a 4 or 5-star hotel is highly regarded.
• Thrives on building genuine client relationships and brings warmth to every interaction.
• Communicates with confidence and polish, both in writing and face-to-face.
• Stays calm under pressure and delivers exceptional service in fast-paced environments.
• Is highly organised, with strong time management skills and sharp attention to detail.
• Understands (or is excited to learn about) our products, services, and what sets our brand apart.

Why you should join us: 

• Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
• Be part of a growing, purpose-led team at a certified Great Place to Work™, B Corp, and carbon-neutral business.
• Access great perks like a Wellness Fund, paid volunteer leave, and your birthday off.
• Work with passionate teammates who exemplify our values: Hospitality First, Lead with Impact, Elevate Everyday, Make Things Happen.

Join Our Team!

If you're enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we're excited to meet you.

Keen to join but don’t tick all the boxes? Apply Anyway!

We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for!

At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.

#LI-DNI