IT Support Technician (Hybrid) at undefined

IT Support Technician – Level 1-Hybrid 

Full Time 

Our Organization 

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMO’s) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMO’s raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception, CDP has delivered more than $785 million in membership revenue for local PMO’s participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting. Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.  

For more information visit www.cdpcommunity.org  

Role:  

IT Support Technician – Level 1
Hybrid – Medford, MA | Full-Time. On site minimum of one day per week. 

Position Summary 

We’re looking for a Level 1 IT Support Technician to be the first point of contact for IT issues throughout the company. You’ll help keep our team productive by supporting Microsoft 365, Teams, Intune-managed devices, and other core business tools. This is a great entry level position for someone who is a recent grad, is customer-focused, eager to learn, and ready to grow in an IT career. 

Key Responsibilities

Level 1 IT Support provides front-line IT support via tickets, email, and phone. Duties and responsibilities include but are not limited to: 

• Troubleshoot Microsoft 365, Teams, Intune devices, and login/access issues
• Onboard new hires: accounts, devices, software setup
• Install/update applications and security patches
• Document solutions and escalate issues when needed
• Assist with hardware inventory and asset tracking
• Promote IT security best practices and compliance

Preferred Qualifications 

• Strong customer service 
• Excellent verbal and written communication skills
• Basic knowledge of Microsoft 365, Teams, Windows, and mobile devices
• Problem-solving mindset with willingness to learn
• Proven ability to manage multiple priorities and meet deadlines
• Strong organization skills

Educational Requirements 

Bachelor’s Degree or equivalent work experience preferred. 

We strongly encourage individuals from historically marginalized and underrepresented groups to apply, even if you don’t meet every qualification. We value diverse perspectives, lived experiences, and commitment to public service. All CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day. Successful candidates will identify easily with a set of character attributes, as listed below:    

• Inclusive mindset: You embrace and demonstrate an inclusion mindset and role model these behaviors for the organization.    

• A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.    

•  A Critical Thinker: You regularly look for ways to find efficiencies, innovate, and make improvements where you can.    

• Process Oriented: You’re able to understand, work in, create, and improve processes.    

• A Collaborator: You’re a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.    

• Someone Who Seeks to Learn: You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.    

• Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.     

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CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law.  

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability, you may contact us at [email protected].