Staff Help Desk Specialist at BILL
BILL · Draper, United States Of America · Hybrid
- Senior
- Office in Draper
Innovate with purpose
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.
✨ Let’s give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
Join our dynamic Corporate IT team and drive operational excellence at BILL by resolving complex issues and advancing continuous employee support. As a Senior Help Desk Specialist, you empower end-users by navigating high-impact technical challenges, mentoring peers, and leading improvements that shape the employee experience in a fast-paced, innovative environment. Your deep troubleshooting skills, combined with a focus on process and service enhancement, will fuel the company’s scale, agility, and fintech transformation.
You will partner across functions to optimize workflows and elevate the user experience for BILL’s workforce. From responding to critical IT service outages to enabling seamless onboarding and AV support for meetings and company events, your strategic contributions will ensure smooth operations and resilient communications. You’ll document and share technical solutions to foster team growth and knowledge, becoming a pivotal resource for both IT and business operations.
Responsibilities:
- Resolve advanced technical support requests using analytical and troubleshooting expertiseIdentify data-driven patterns to recommend and implement process improvements
- Lead incident response for critical IT service disruptions, ensuring timely resolution
- Mentor junior team members and promote collaborative knowledge sharing
- Deliver expert AV (audio/visual) support for conference rooms and virtual meetings, including installation, troubleshooting, and maintenance of displays, video conferencing systems, microphones, and related hardware
- Respond to and resolve AV-related technical issues quickly to facilitate seamless internal and external communications across the organization
- Coordinate with IT and Facilities to schedule, set up, and optimize AV resources for company events, training sessions, and all-hands meetings
- Collaborate cross-functionally to optimize IT workflows and enhance employee experiences
We’d love to chat if you have:
- Minimum 8+ yrs of related experience with a Bachelor's degree
- Proven experience providing expert Help Desk or IT Support, ideally in SaaS or Fintech
- Hands-on experience supporting AV systems (video conferencing, conference room hardware, digital displays, audio equipment), troubleshooting AV issues, and ensuring the high-quality delivery of virtual and in-person meetings
- Strong analytical and problem-solving skills; able to break down complex issues and drive actionable solutions
- Excellent communication skills—able to tailor technical explanations for diverse audiences
- Enthusiasm for mentoring others and sharing best practices within a team
- Commitment to continuous learning and adapting to new technologies and processes
The estimated hourly range for this role is noted below for our office location in Draper, UT. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
What’s in it for you?
Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact [email protected].
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
