Financial Services Compliance Manager at Utility Warehouse

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. 

Got your attention? Read on…

We put people first. It’s all about you..

We’re looking for an experienced Financial Services Compliance Manager to join us as we continue to grow and develop our suite of products in insurance, payments and consumer credit. This is a role that requires strong experience in second line of defence and knowledge of both financial crime and regulatory compliance. You'll need to demonstrate you ability to act as a strategic advisor to the business, as well as ensuring process is followed correctly.

In a business that moves fast, in a highly regulated environment, you'll need pragmatism and an ability to build great relationships with your stakeholders to drive strong outcomes.

Key Experience Required

• Experience in a second line of defence compliance role within financial services 
• Knowledge of both financial crime and regulatory compliance aspects.
• We’re in the insurance, payments and consumer credit sectors, so relevant experience in those areas is ideal.
• A track record of identifying related risks and opportunities and finding proportionate responses, particularly in a changing environment
• Communication clarity - You simplify the complex and get to the point, especially in reports and with stakeholders
• Agility & pragmatism - You have a creative approach to problem solving, finding the most appropriate solution for the business, not just applying standard methods
• Relationship Building- You build and maintain positive relationships with internal stakeholders, at a broad range of levels, to foster effective collaboration and resolutions
• Attention to detail- You have an eye for detail and an ability to dig into the nitty gritty
• Calm under pressure - You keep a clear head and offer perspective when things get hectic.

We work together. Your team and the people you will work with…

This role reports to the Senior Financial Services Compliance Manager and will be joining a wider team of Legal & Compliance professionals. You'll interact with Senior leaders and colleagues across this business to deliver an effective second line of defence advisory service for our FS products.

We deliver progress. What you’ll do and how you will make an impact.

This is a newly created role joining at a critical phase of development in the business. These are the key responsibilities of the role:

• Second line of defence advice
  • Being a trusted ‘second line of defence’ advisor to provide oversight and advice to ensure our policies, procedures and processes help us achieve our business objectives while appropriately reflecting the FCA’s expectations, Financial Crime legislation and other relevant regulations. 
  • Routine compliance support for matters such as process design and scripts, financial promotions, specific complaint or case enquiries, conduct issues and more.
  • Supporting, overseeing and advising on incidents as needed, to ensure corrective and remediation actions are appropriate and that controls are improved to reflect lessons learned and root causes.
• Compliance monitoring and reporting
  • Conducting compliance monitoring and testing reviews to assess the effectiveness of our internal controls, overseeing any work to mitigate gaps or issues.
  • Preparing and submitting regulatory reports to the FCA and other third parties or regulatory bodies as appropriate, including Suspicious Activity Reports.
  • Supporting upward management or committee reporting on relevant compliance matters, including breach or incident reporting.
• Cross functional collaboration
  • Acting as a business partner to the first line of defence to support and educate on compliance matters and as a point of contact for internal queries related to regulatory compliance and matters set out below.
  • Collaborating with Legal & Compliance colleagues to coordinate perspectives and manage conflicting positions, such as where regulators take different approaches.
  • Developing and delivering training to support awareness and understanding. Promoting a culture that supports strong compliance and good customer outcomes.
• Change management
  • Supporting change, whether driven by internal needs such as business development, or external needs such as regulatory change.
  • Scanning the horizon for regulatory news and developments to support your own development and sharing analysis to support business awareness, improvement and preparedness.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

• An industry benchmarked salary. We’ll share it during your first conversation.
• Share Options and a Save as You Earn scheme.
• Hybrid working, with 1 day in the office a week. (We’re definitely open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
• A defined contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences

Apply here!  

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.  

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.