Customer Service Advisor at HSCP OP Older People East

Proposed Interview Date: Week Commencing 3 November 2025

Closing Date: Sunday 26 October 2025

Contract Type: Temporary until 30 November 2026 (2 posts available)

Salary: FC4 £25,885.80 - £28,175.91

Working Pattern: 36 hours per week

Location: Bankhead Central, Glenrothes

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Job Details

This role is based within the Social Work Contact Centre in. This is a full-time position working Monday to Friday 36 hours per week.

You will earn a competitive salary of £25,885.80 - £28,175.91 and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail!

This is a Customer Service based role and you will require to be customer focused and provide excellent customer care whilst dealing with multiple call types including Adult and Child Concerns, Community Alarm, Meals on Wheels requests and Health and Social Care queries.

A link to the role profile is included below. You will find more information about the job and the type of person we are looking for.

The Person

You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.

You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills. You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach.    

Further Information 

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.  
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information - Council Department information
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
• Alternative Formats - Job information can be made available in alternative formats, to make a request please e-mail [email protected].

We are holding a Fife Council jobs fair on Wednesday 8th October from 10am - 2pm at the Glen Pavilion in Dunfermline. This is a great opportunity to meet face to face with Hiring Managers and learn more about the type of vacancies that are available and what it's like to work in local government. There will also be a chance to get support from our job clubs and employability teams who can offer help with our online application process. Please pop along on the day to find out more.

For further information please contact: Nicci Drysdale - [email protected] or Michele Waters - [email protected]