- Junior
- Office in Fair Lawn
Job Responsibilities:
Equipment and Technical Support
- Primary responsibilities include installing and configuring hardware, software, systems, networks, printers, phones and scanners, maintaining, deploying and reviewing workstations and laptop base images.
- Repairs and replaces equipment as necessary including but not limited to upgrades and preventative maintenance.
- Provides tier one technical support for all corporate network devices and across all IT platforms and applications.
- Responds in a timely manner to service requests from end-users received via service tickets and/or help desk calls.
- Provides end-user training and support for remote access and company issued devices.
Network Setup
- Assists with the management of the corporate network environment.
- Ensures resources are deployed to ensure high levels of availability and optimal performance.
- Serves as support for the onboarding of new/existing employees as needed to corporate network and any corporate devices as well as AV equipment installed at the HQ and any remote office locations.
Continuous Improvement and Risk Management
- Supports the implementation of new technologies and platforms supporting business objectives.
- Assists in the management of small to medium sized projects according to project management schedules.
- Safeguard company data by ensuring cybersecurity procedures and regulatory guidelines are followed.
- Recommends improvements when appropriate.
Other Responsibilities
- Performs other job-related duties as assigned.
Job Requirements:
- BS in Computer Science, Computer Engineering, Electronic Engineering or related disciplines.
- Minimum of 3 years of professional technology support (end user or desktop) or related experience.
- Periodic travel to other branch offices is required along with additional travel for branch buildouts and expansions as needed.
- Excellent problem-solving, communication, both verbal and written, and customer service skills.
- Strong interpersonal ability, with aptitude to learn new tasks quickly and explain technical concepts and instructions to non-technical staff members.
- Services as first point of contact to receive, triage and escalate situations as needed, managing requests from support through resolution or escalation.
- Ability to troubleshoot with end users to resolve operational issues and restore services.
- Experience with IT Service Management ticketing and service principles.
- Experience with installation and configuration of end user systems and devices, cabling and operational best practices.
- Experience with Mobile Device Management and onboarding end users to laptops, phone, tablets etc.
- Experience with printers/copiers, basic networking, audio-video equipment and phone systems.
- Supports higher level engineers with routine maintenance tasks, updates/upgrades and inventory tracking.
Preferred
- Previous Financial Institution Experience.
- Jira Service Management Experience.
- ITIL knowledge/certification.
Hours: Incumbents in this role, due to the nature of the role, must be available to be “on-call” in the case of emergencies. “On-call” includes being available during unusual normal operating business hours, including weekends.
Columbia Bank offers the following benefits:
- Medical, Dental, Vision and Rx which are contributory.
- Bonus programs.
- Employee Stock Option Program (ESOP).
- Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).
- Paid Time Off (PTO) which includes Personal and Vacation Time.
- Paid Sick Time.
- Bank Holidays.
- Employees may participate in the 401k program.
Schedule:
This role is eligible for a hybrid schedule; 3 days in the office and 2 days' work from home based on business need.
Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.
