Technical Support Specialist (2nd line) (Mechelen, BE) at sma.com: mathematical models

SMA Benelux is looking for a Technical Support Specialist to complete its Service Team widely recognized for their top-level expertise. The mission is to ensure a high-level customer satisfaction through processing and resolution to more complex, technical problems in solar systems. This role is under the direct supervision of the Service Manager.

Responsibilities

• You provide remote technical assistance (telephone, email, online service center, remote tools) in complex solar and storage systems ( error messages, breakdown, sunny portal) to professional customers (installers, distributors…)
• In particular, you perform relevant diagnosis and remote recovery of failures and anomalies;
• You use business applications for troubleshooting management and follow up on cases until resolution ;
• You contribute to regular reporting on activities
• You regularly exchange with your colleagues locally or even with colleagues in other subsidiaries.

Requirements

• Completed industry-related technical training or comparable knowledge and experience
• 2 years of higher education in electrical engineering or electricity
• Good knowledge of electricity and /or IT networks;
• Residing in Belgium - Dutch or French mother tongue / bilingual / very good knowledge English

Soft Skills

• Outstanding communication and relational skills and aptitude for team-working;
• Positive spirit, flexibility and good resistance to stress;
• Ability to understand the technical aspects related to the field of energy/photovoltaic management;
• Analytical skills, organization, efficiency, autonomy, precision and reliability.

We offer

• A competitive salary + meal vouchers
• Commuting allowance (private car, public transport, bicycle)
• Pension & medical insurance plans
• You work in a 38-hour week
• 20 legal leave days + 12 Extra-legal leave days (including closure between Christmas and New Year)
• Being part of a team of great colleagues who always support you with a smile
• A young & dynamic group of people with high team- & winning spirit
• A pleasant work atmosphere with an open culture
• An environment of hard work, but of course there is room for a healthy dose of humor

To know more about SMA visit : www.SMA-Benelux.com

Interested ? Please submit your letter and CV to: SMA Benelux – Human Resources,

Mrs. T. Van den Heuvel”, [email protected]