Customer Service Rep - Integrated Support Services at INTEGRIS Health

The Customer Service Representative I responsibilities include, but are not limited to, the following:

• Operate various software used in the Communications and/or Integrated Support Services departments, to include AMCOM, Teletracking, etc.
• Handle emergency service calls and stress.
• Gather the proper information and route it to the appropriate resource or department, either by work orders or other service means.
• Operates the overhead paging system in emergency situations.
• Understanding all emergency management codes and their responsibilities when these codes are activated.
• Use good telephone etiquette when answering calls for service.
• To provide limited departmental training as needed.
• Reports to the Lead/Manager communications center
• This position may have additional or varied physical demand and/or respiratory fit test requirements.
• Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
• Office environment
• When transporting patients potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions.
• All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

• Prefer 2 years experience in a customer support service department within food, housekeeping, dispatch, plant operations management, or linen
• Call center/dispatch experience preferred
• Computer literacy in Microsoft applications and the ability to type 35 wpm
• Must be able to communicate effectively in English (Verbal/Written)
• For current Deaconess incumbent(s) only at the time of acquisition (10/1/18) High School diploma or equivalent preferred.