Business Systems Analyst – Clinical Applications Support at Cognizant

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EAbout the role%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAs a %3Cstrong%3EBusiness Systems Analyst – Clinical Applications Support%3C/strong%3E, you will make an impact by ensuring the smooth operation and support of critical clinical systems, including eCC and eCF applications. You will be a valued member of the Healthcare IT Support team and work collaboratively with cross-functional IT teams, clinical stakeholders, and application vendors to resolve issues and enhance system performance.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EIn this role, you will:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EProvide application support for eCC and eCF platforms, ensuring timely resolution of incidents and service requests.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ETroubleshoot and resolve clinical system issues related to patient data, treatment orders, and lab results.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EMonitor and manage interface errors using tools like Soarian Interface Error Viewer (SIEV).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECollaborate with IT and clinical teams to maintain and improve integrated patient care applications.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECoordinate change management activities, including deployments and hotfixes, using tools such as Flosum.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EWork model:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EWe strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a %3Cstrong%3Ehybrid position%3C/strong%3E requiring %3Cstrong%3E2–3 days a week%3C/strong%3E in a client or Cognizant office in %3C/span%3E%3Cspan style=%22line-height:115%;mso-bidi-font-family:Arial;%22%3ELexington, MA%3C/span%3E%3Cspan style=%22line-height:115%;%22%3E. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EWhat you need to have to be considered%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EStrong product knowledge of eCC (eCube Clinicals) and experience supporting eCF applications.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E10+ years of experience in clinical application support within regulated healthcare environments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EProficiency in ServiceNow for ticket management and issue resolution.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EExperience with Soarian Clinicals, CareTeamHub, and Salesforce platforms.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EKnowledge of HIPAA compliance and best practices in handling patient data.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EThese will help you stand out%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EExperience as a Change Coordinator or similar role in managing application deployments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EFamiliarity with tools such as Active Directory, Citrix, VPN, and Apple device configuration.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EStrong analytical and communication skills to bridge business and IT needs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAbility to work independently and collaboratively in a fast-paced healthcare IT environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoListParagraph%22 style=%22mso-list:l0 level1 lfo3;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-family:Symbol;mso-bidi-font-size:11.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:115%;mso-bidi-font-family:Symbol;mso-bidi-font-size:11.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EWe%27re excited to meet people who share our mission and can make an impact in a variety of ways. Don%27t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3ESalary and Other Compensation:%3C/strong%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EThe annual salary for this position is between %2463,000 to %2499,500 depending on experience and other qualifications of the successful candidate.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EBenefits:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECognizant offers the following benefits for this position, subject to applicable eligibility requirements:%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E· Medical/Dental/Vision/Life Insurance%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E· Paid holidays plus Paid Time Off%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E· 401(k) plan and contributions%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E· Long-term/Short-term Disability%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E· Paid Parental Leave%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E· Employee Stock Purchase Plan%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EDisclaimer:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EThe salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E Apply Now