Associate Category Manager, Store Support Center, Lenexa, KS at Acehardware

About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States.  ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States.  Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Service, Passion, Respect, Integrity, Teamwork and Excellence

Job Title:    Associate Category Manager
Department:    Merchandising
Reports To:    Senior Category Manager 
Exemption Status:    Exempt (Salaried)
                       
About Ace Retail Holdings
Ace Retail Holdings (ARH), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company.  ARH is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.  ARH’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States.  Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: 

Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork

General Job Summary
The Associate Category Manager is responsible for developing and executing merchandising strategies that drive profitable sales growth within assigned business segments. This role collaborates closely with cross-functional partners across the organization to ensure optimal assortment, financial performance, and customer satisfaction. The Associate Category Manager also provides exceptional service to both internal and external customers, clearly communicates category strategies and implementation plans, and is highly responsive to customer and store needs.

Category Focus
This role will be responsible for categories that are highly impulse-driven and trend-sensitive. The Associate Category Manager must anticipate customer needs, understand emerging trends, and apply insights to drive sales, units per transaction, and customer engagement. Examples of potential categories include:
•    Seasonal or promotional items
•    Impulse or gift-related categories
•    Trend-driven home, hardware, or specialty merchandise

Essential Duties and Responsibilities
Assortment Strategy and Management
•    Own the performance of assigned product categories, including assortment planning, merchandising, and sales results.
•    Develop high-quality product assortments that drive sales and profitable growth, leveraging Ace planograms, assortment strategies, and fixture presentations where applicable.
•    Develop advertising strategies for assigned categories across print, digital, and social marketing platforms to drive customer transactions, increase units per transaction, and grow overall sales.
•    Identify localized opportunities to tailor merchandise assortments to diverse consumer bases (B2B, DIY, rural, urban, etc.).
•    Analyze and monitor category sales, trends, and economic conditions to anticipate consumer buying patterns.
•    Maintain a strong understanding of competitors, marketplace dynamics, and industry trends through store visits, advertisements, and research.
Retail Support & Customer Service
•    Provide exceptional service to both internal (store teams, cross-functional partners) and external customers.
•    Clearly communicate category strategies, merchandising plans, and implementation guidance through multiple communication platforms.
•    Respond promptly and effectively to store and customer needs to ensure optimal category performance and execution.
Financial Accountability
•    Manage category financial performance, including sales, net margin, sell-through, and GMROI (gross margin return on investment).
•    Develop semiannual forecasts to support senior management planning activities.
•    Negotiate costs, discounts, rebates, Vendor Partnership Program (VPP) agreements, and freight terms with suppliers.

•    Establish and maintain strategic supplier relationships to align products and services with business needs.
•    Collaborate with inventory management to determine demand forecasts for regular and promotional periods.
•    Attend trade shows to identify new product opportunities and strengthen supplier relationships.
Leadership and Management
•    Define and implement departmental strategic objectives, balancing short- and long-term goals.
•    Take ownership of the product category line review process, ensuring accountability and execution.
•    Present merchandising and advertising strategies effectively to gain organizational buy-in and alignment.
•    Serve as project manager for merchandising-driven initiatives supporting key categories.
Partnership and Cross-Functional Collaboration
•    Work with Store Operations to understand market and customer needs.
•    Partner with Inventory Management to maintain optimal stock levels and plan exit strategies.
•    Collaborate with Marketing and Visual Merchandising to enhance in-store presentation, point-of-purchase materials, and marketing strategies.
•    Build strong working relationships with Ace counterparts to leverage product assortments, customer insights, and strategic initiatives.

Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
o    WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
o    EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
o    LOVE – Love the people, love the work and love the results.
o    INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
o    GRATITUDE – We recognize that we are blessed to be in the business of serving others.
o    HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
o    TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace. 

Minimum Skills, Requirements and Qualifications
•    BS/BA Degree in Business Management preferred, or equivalent combination of education and experience.
•    2-5 years minimum experience in merchandising or buying.
•    Solid understanding of retail ops, relationship sales skills, business fundamentals, merchandising strategies, and assortment planning.
•    Knowledge of neighborhood hardware store B2B and DIY customers.
•    Refined interpersonal skills for engaging others effectively, both written and verbal.
•    Ability to manage multiple priorities in a dynamic business environment.
•    Demonstrated organizational skills and attention to detail.
•    Ability to work independently and be highly self-motivated.
•    Familiarity with modern marketing techniques across electronic, digital, and social media platforms.
•    Analytical thinker, team player, customer-focused, and business-minded.
•    Proficient in Microsoft 365: Excel, Word, Teams, PowerPoint. 
•    Strong Excel skills including charts, VLOOKUPs, data manipulation, and macros.
•    Travel as required: Approximately 10%
•    Ability to stand, walk, lift up to 25 lbs, and climb.
 

Compensation Details

$50000 - $70000 per year

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/Westlake_External

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Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.